Guidewire Incident Management Lead

Senior Associate US TAG at ValueMomentum Inc At ValueMomentum’s Technology Solutions Center, we are a team of passionate engineers who thrive on tackling complex business challenges with innovative solutions while transforming the P&C insurance value chain. We achieve this through strong engineering foundation and continuously refining our processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Our core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise 8–12 years in IT, with strong Guidewire expertise (PolicyCenter, BillingCenter, ClaimCenter) and Incident Management experience. Lead technical operations for incident management in Guidewire environments, ensuring SLA compliance, service restoration, and continuous improvement across production support. Key Responsibilities: Acknowledge and triage incidents within SLA. Provide workarounds or permanent fixes for production issues across Guidewire modules. Drive root cause analysis and implement preventive measures. Technical Oversight: Guide L2/L3 teams in diagnosing and resolving complex incidents. Monitor batch jobs, integrations, and system alerts; coordinate with DevOps and Security teams. Ensure adherence to ITIL principles and internal quality standards. Stakeholder Engagement: Collaborate with business analysts and client SMEs for requirement clarification. Communicate incident status and resolution progress to delivery managers and customers. Process & Governance: Maintain knowledge base and best practices for incident handling. Lead change management for scope adjustments and emergency fixes. Track KPIs like MTTR, SLA adherence, and defect leakage. Assign work, mentor team members, and ensure technical execution. Conduct training on Guidewire tools, debugging, and integration monitoring. Required Skills: Strong functional and technical knowledge of Guidewire InsuranceSuite (PolicyCenter, BillingCenter, ClaimCenter). Hands‑on experience with incident lifecycle management, ITIL processes, and SLA governance. Proficiency in GOSU, Guidewire configuration, and integration (SOAP/REST APIs). Familiarity with batch processes, messaging frameworks, and deployment architecture. Ability to lead cross‑functional teams and manage client expectations. Preferred Certifications: Guidewire ACE or Certified Professional in PolicyCenter, BillingCenter, or ClaimCenter. Seniority level: Mid‑Senior level Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at ValueMomentum by 2x Get notified about new Incident Management Specialist jobs in New Jersey, United States. #J-18808-Ljbffr