Sr. Manager, Family Support

• Provides leadership, direction, and oversight for Family Group Decision Making (FGDM), Kinship, and Local Permanency Services (LPS), including supervision, coaching, and development of program supervisors and assigned staff.
• Plans and manages program operations to achieve organizational goals, contractual requirements, performance measures, and service-delivery expectations while maintaining a family-centered, youth-focused, and hope-centered approach.
• Establishes and monitors consistent procedures, workflows, documentation standards, and accountability measures to promote quality, compliance, staff effectiveness, and consistent service delivery.
• Oversees Family Group Decision Making practices, including Family Team Meetings and other family-centered conferences, ensuring referrals are assigned and services are facilitated within required timeframes.
• Promotes meaningful participation of children, youth, families, caregivers, and other stakeholders in family meetings and the development of practical action plans that support safety, permanency, well-being, and family stability.
• Ensures family meetings incorporate effective facilitation and mediation practices that respect each family's dignity, culture, strengths, voice, and individual circumstances.
• Oversees Kinship Services to ensure relatives and fictive kin are appropriately identified, assessed, supported, and engaged as potential or existing placement resources for children and youth.
• Ensures kinship caregivers receive appropriate case-management support, training, referrals, financial-assistance information, community resources, and opportunities to participate in case planning and decisions affecting children in their care.
• Oversees Local Permanency Services for children and youth placed outside their region of legal jurisdiction, ensuring effective coordination and communication with primary conservatorship caseworkers and other involved parties.
• Ensures required face-to-face contacts are completed for children and youth in out-of-region placements, including required visits to the child's or youth's current residence.
• Monitors assessments of placement safety, appropriateness, stability, strengths, needs, and overall child and youth well-being and ensures concerns, barriers, and opportunities for additional support are addressed and communicated promptly.
• Provides leadership and consultation on complex cases, placement barriers, critical incidents, crises, service needs, and program escalations to support timely problem resolution and positive outcomes.
• Evaluates program quality and performance through case readings, documentation reviews, data analysis, stakeholder feedback, and observation of program operations; identifies trends, strengths, barriers, and opportunities for continuous improvement.
• Maintains oversight of case records and program documentation to ensure required forms, narratives, family plans, assessments, contacts, and service activities are accurate, complete, timely, and entered into required systems.
• Collects, analyzes, and reports program data related to referrals, service delivery, family participation, required contacts, placement stability, safety, permanency, well-being, and other established performance measures.
• Participates in budget development and manages assigned program resources, expenditures, staffing needs, and service priorities in accordance with organizational and contractual requirements.
• Develops and maintains effective partnerships with children, youth, families, caregivers, DFPS, courts, attorneys, providers, contractors, schools, medical professionals, community organizations, and other stakeholders.
• Represents Client Support programs in leadership meetings, case staffings, multidisciplinary meetings, workgroups, community meetings, and stakeholder discussions.
• Collaborates with internal and external partners to identify resources, address systemic and case-specific barriers, strengthen service coordination, and develop practical pathways that improve outcomes for children, youth, and families.
• Responds to program concerns, complaints, and stakeholder escalations in a timely, professional, and solution-focused manner.
• Promotes and models hope-centered, family-centered, youth-focused, trauma-informed, culturally responsive, equitable, and strengths-based practices throughout assigned programs.

• Bachelor’s degree required. Relevant experience considered in lieu of education requirement
• Minimum five (5) years’ experience in the child welfare field, including Family Group Decision Making (FGDM), Kinship, Local Permanency Services (LPS), Foster Care, Conservatorship, or Family‑Based Services.
• At least three (3) years’ supervisory or management experience leading staff, overseeing case workers or supervisory units.

• Strong leadership, coaching, and team-building skills with the ability to foster hop-centered practices, recognize strengths, and guide staff toward practical pathways toward improved outcomes.
• Excellent verbal and written communication skills
• Strong organizational, planning, prioritization, and attention-to-detail skills, with the ability to manage multiple programs, responsibilities, and deadlines.
• Strong critical thinking, assessment, and problem‑solving skills.
• Ability to work independently while fostering collaboration across departments.
• Proficiency with Microsoft Windows, web‑based applications, case management systems, and online research and search tools.
• Ability to maintain strict confidentiality and appropriately safeguard client and agency information.

• Environment: Office-based
• Work Schedule: Monday through Friday during standard business hours. On call as needed
• Travel: Frequent. Reliable transportation required.

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.