Human Resources Team Lead - HR Edge

Paylocity is a provider of cloud-based HR and payroll software solutions that help businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. Job Type: Full-time Location: Rochester, NY (100% in‑office) Position Overview HR Edge Team Lead is responsible for leading a team of HRAM who service our Mid‑market Clients. This is done by helping them elevate their HR practices through providing professional HR guidance, identifying technical expertise support for the Client from the Client Service team, and introducing new products/services to the Client that may help with the management of the employee life cycle. This team is responsible for making recommendations to Clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Reports to HR Client Manager. Primary Responsibilities Provides leadership to the HR Edge Service Team by creating and maintaining collaborative teams focused on effective, high quality client service. Respond timely and accurately to escalated or complex Client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone system and email. Serves a vital role in coaching the team and being the escalation point for complex incidents. Analyze reports and data daily. Report out to leadership team on team metrics and recommend improvements including changes in process, additional training for staff, etc. where needed. Manage workflow and projects of HR Edge Team. Provide training, coaching and direction to the team; lead performance discussions. Maintain staff schedules and time off requests. Ensures appropriate coverage to service the client. Communicates important information on new/updated processes and procedures to staff. Conduct analysis of issues that are escalated to determine knowledge gaps and training needs. Monitors for productivity and quality client service. Develop appropriate recommendations and advice for Clients regarding employee relations, disciplinary action, operations, and performance matters. Provide ongoing Client support with the use of diagnostic skills to identify root cause of Client issues, develop solutions and recommend appropriate action to prevent recurrence of problem. Assists Clients with resolution of employee issues pertaining to leaves of absence, workers' compensation, and disability accommodations. Promotes Paylocity products and services to fulfill ongoing Client requests. Acts as liaison with Paylocity support teams to facilitate resolution of Client issues regarding payroll and human resources products. Builds strong Client relationships and provides quality service in an effort to retain Client base. Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to Clients to maintain compliance. Performs other duties and projects as needed by the Client Service leadership team. Education & Experience Minimum of 5 years of progressive HR Generalist experience dealing with a broad range of HR related topics. Minimum of 2 years of Leadership experience required OR a combination of HR and leadership experience. Bachelor’s degree with a focus on Human Resources, Business Administration/Management, or related field required. PHR or SHRM‑CP certification preferred. Proficiency with Microsoft Office Programs. Advanced problem‑solving and analytical skills. Excellent communication and relationship building skills. Experience in Shared Services call center environment is preferred. Experience working with Paylocity products and/or HCM system a plus. Physical Requirements Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7‑8 hours a day. Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Pay & Benefits The pay range for this position is $59,600 – $95,000/yr; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. This position is eligible for an annual bonus based on individual performance in addition to a full range of benefits, including medical, dental, vision, life, disability, and a 401(k) match. Equal Opportunity Employer Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, or other protected status as required by applicable law. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. #J-18808-Ljbffr