Restaurant Manager

Job Description

Job Description

Position OverviewThe Restaurant Manager is responsible for overseeing all front-of-house operations, ensuring exceptional guest experiences, and leading a high-performing service team. This role requires a hands-on leader who thrives in a fast-paced environment, is passionate about hospitality, and is committed to maintaining the highest standards of service, presentation, and operational efficiency.ResponsibilitiesGuest Experience & ServiceEnsure exceptional guest satisfaction through personalized and attentive service Maintain luxury hospitality standards consistent with an upscale dining environment and Marriott expectations Handle guest concerns professionally and resolve service recovery situations promptly Build relationships with repeat guests, VIPs, and hotel clienteleMonitor dining room ambiance, cleanliness, presentation, and overall guest flowRestaurant OperationsOversee all front-of-house operations including dining room, bar, lounge, private dining, and in-room dining coordination when applicable Manage opening, closing, and shift procedures Maintain operational standards, sanitation, and compliance with local health regulations and Marriott policies Ensure proper staffing levels based on business demands, events, and occupancyCollaborate with culinary and banquet teams to ensure seamless execution of servicePrivate Events & Restaurant SalesBook, coordinate, and execute LAK's private dining events, cocktail hours, and gatheringsServe as the primary point of contact for restaurant event inquiries and guest communication Conduct site tours and assist guests with menu planning, beverage selections, and event logistics Prepare event details, timelines, and communicate with the Restaurant Kitchen to execute Be present during events to oversee service standards, guest satisfaction, and operational flowAssist in driving restaurant revenue through private dining sales and promotional programming Leadership & Team DevelopmentRecruit, train, coach, and develop restaurant staff including servers, bartenders, hosts, and supervisorsConduct daily pre-shift meetings focused on service standards, menu knowledge, upselling, and guest engagementFoster a culture of teamwork, accountability, professionalism, and hospitality excellenceMonitor employee performance and complete evaluations, counseling, and recognition initiativesLead by example on the floor during peak service periodsFinancial & Administrative ResponsibilitiesManage labor costs, scheduling, payroll, and departmental budgetsDrive revenue through strategic upselling, beverage programs, and guest engagement initiatives Monitor inventory levels and assist with ordering and cost control. Analyze financial reports including sales, labor percentages, and P&L performance Support forecasting and operational planning with hotel leadershipQualificationsMinimum 3–5 years of restaurant management experience in an upscale, luxury, or lifestyle hospitality environment Experience coordinating private dining or special events preferredPrior hotel food & beverage experience preferredExperience with Marriott International systems and standards preferred Strong leadership, communication, sales, and organizational skillsKnowledge of wine, spirits, and fine dining service standards Ability to manage high-volume operations while maintaining elevated guest experiences Proficient in POS systems, Microsoft Office, scheduling, and inventory management softwareFlexible schedule including nights, weekends, holidays, and event coverage Physical RequirementsAbility to stand and walk for extended period Ability to lift up to 25 pounds occasionally Ability to work in a fast-paced hospitality environment Preferred CharacteristicsPassion for luxury hospitality and guest engagementStrong floor presence and hands-on leadership style Ability to build client relationships and execute memorable events Professional appearance and demeanor Ability to remain calm under pressure and lead during high-volume serviceStrong attention to detail and commitment to excellence