Desktop Support
AceStack LLC
Desktop Support TechnicianWe are seeking a Desktop Support Technician to provide hands-on technical support for end users, desktop systems, laptops, mobile devices, printers, and related hardware/software. The ideal candidate will troubleshoot technical issues, support IT infrastructure, and ensure excellent customer service while maintaining high system availability.Key ResponsibilitiesProvide Level 1 and Level 2 desktop support for Windows-based environments.Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.Diagnose and resolve hardware, software, network connectivity, VPN, and application issues.Support Microsoft Office 365, Outlook, Teams, and other enterprise applications.Create, manage, and resolve tickets using ITSM tools such as ServiceNow, Remedy, or Jira.Perform user account administration in Active Directory, including password resets and access management.Deploy and image workstations using SCCM, Intune, or similar deployment tools.Configure and support mobile devices (iPhone, Android, tablets).Maintain asset inventory and documentation.Escalate complex issues to appropriate IT teams when necessary.Provide support for conference room technology and audiovisual equipment.Ensure compliance with company IT policies and security standards.
Vacancy posted 2 days ago
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