Office Manager - Exton, PA

Job Summary The Office Manager is responsible for overseeing the day‑to‑day operations of the office and supporting the internal team to ensure efficiency, accuracy, and excellent customer service. This role plays a key part in managing client orders, resolving product issues, maintaining backend systems, and supporting business growth through account management and administrative tasks. Key Responsibilities Office Operations Manage and coordinate daily office activities to ensure smooth operations Maintain organized processes and workflows to support the team Handle general administrative and backend office functions Order Management & Client Support Place and manage client orders accurately and efficiently Address and resolve issues such as incorrect or damaged products Coordinate with internal teams to expedite orders and meet client delivery expectations Monitor order status and proactively communicate updates to clients Customer Service Provide high-quality customer support by responding to inquiries and resolving concerns Build and maintain positive relationships with clients Ensure a strong customer experience from order placement through delivery Account Management Assist in creating and setting up new customer accounts Maintain accurate customer records and data Support ongoing account needs and client communications Systems & Technology Utilize internal systems, including OneCup, for order processing and backend tasks Generate and manage shipping labels using WorldShip Learn and adapt to new technologies and systems as required Maintain accurate data entry and reporting Qualifications Previous experience in office management, customer service, or administrative roles preferred Strong organizational and multitasking skills Excellent communication and problem‑solving abilities Experience with Microsoft Excel (preferred) Ability to quickly learn new software systems (experience with OneCup and/or WorldShip is a plus) Detail‑oriented with a high level of accuracy Comfortable working in a fast‑paced environment Willingness to take on new technology and processes Key Traits for Success Proactive and solution‑oriented Strong sense of accountability and follow‑through Team player with a positive attitude Adaptable and eager to learn Other Forms of Compensation Yearly Bonus Opportunity Equal Opportunity Employer Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Benefits Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Nearest Major Market: Philadelphia Job Segment: Administrative Assistant, Office Manager, Food Service, Data Entry, Culinary, Administrative, Hospitality #J-18808-Ljbffr Compass Group USA