Clinic Assistant Float

Clinic AssistantHealthPartners is hiring a full-time Clinic Assistant in our Urology department. This position will float primarily between the HealthPartners Specialty Centers in St. Paul and Woodbury and may include other locations in the future.QualificationsRequired:High School diploma or GEDMeets one of the following:Graduate of a formal training program in medical reception, an equivalent program, or a customer service programTwo years experience as a medical receptionistTwo years experience in a customer service positionOne year experience using data look-up and data entry functions on a mainframe or PC based computer systemOne year customer service experience either via telephone or in-person within the last five yearsDemonstrated ability to organize work under pressureDemonstrated ability to function with multiple priorities and interruptionsExcellent oral communication skillsExcellent written communication skillsPhysical Requirements:Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.Position Purpose:Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.Accountabilities:1. Customer ServicePutting the patient first at every opportunityListening to understand each patientShowing concern for each patientActing individually and with others to meet each patient's needsCheck-in and Co-pay AdministrationCheck in patients in an accurate and professional mannerIdentify and accurately collect co-pays or appropriate feesUse computer-based system to verify patient informationUnderstand and communicate benefit changes to members, or refer to appropriate resourceCommunicate wait times in a diplomatic mannerDirect patients to the appropriate care areaPrepare reconciliation reportProvide patients with appropriate forms, questionnaires, etc.Computerized Appointment Scheduling for appointmentsSchedule appointments in an accurate and timely manner according to Advanced Access principlesMaintain knowledge of appointment scheduling practicesMaintain knowledge of appointment scheduling policies and proceduresRegistration and VerificationComplete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessaryVerify insurance eligibility, if necessaryRegister patients in an accurate, efficient, and timely mannerIdentify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.Specialty Appointment CoordinationProvide patient with information required to schedule specialty appointmentsFacilitate timely and accurate flow of communication within the clinicAnswer telephone and respond appropriately to the callerTake and relay messages requiring follow-up to appropriate individualsPrepare records and materials for new patient appointmentsAssist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.Maintain open communication with Appointment Center to ensure patient and provider needs are metCoordinate schedule templatesCoordinate emergency schedule changesCoordinate schedule holds consistent with Advanced Access principlesCoordinate schedules regarding provider vacation, rounding, and other out of clinic changesPerform other duties as assigned