Network Operations Center Manager

Optomi is seeking a NOC Manager to join their client in downtown Fort Worth. This role is direct hire and required onsite in Fort Worth, TX 5 days a week. **Relocation assistance available** This role drives operational excellence by ensuring effective observability practices, proactive detection of service-impacting events, rapid incident response, and continuous service improvement. Key Responsibilities: Lead, mentor, and develop a team of level one Observability Analysts responsible for 24x7 monitoring, event triage, incident response, and operational escalation. Establish and execute operational strategies for observability, monitoring, alert management, incident management, and service reliability. Own operational KPIs including MTTR, alert quality, incident trends, escalation effectiveness, service availability, and customer impact metrics. Collaborate with Infrastructure, Engineering, Network Operations, Security, and support teams to improve system reliability and operational performance. Define monitoring standards, alert governance policies, dashboard strategies, and operational best practices. Oversee identification and remediation of monitoring gaps, alert fatigue, false positives, missed detections, and escalation inefficiencies. Lead major incident management activities, post-incident reviews, operational readiness assessments, and root cause analysis initiatives. Drive operational automation, event correlation, and tooling enhancements to improve efficiency and reduce manual effort. Manage operational reporting, executive dashboards, service reviews, and reliability improvement initiatives. Ensure runbooks, operational procedures, escalation paths, knowledge articles, and incident documentation remain current and effective. Serve as an escalation point during critical incidents and provide leadership throughout high-severity operational events. Manage staffing, workforce planning, scheduling, performance management, and career development for IOC and Observability personnel. Foster a culture of operational excellence, accountability, collaboration, and continuous improvement. Required Qualifications: 8+ years of experience in NOC, Observability, Infrastructure Operations, Production Operations, Site Reliability Engineering, or related technical operations environments. 3+ years of leadership experience managing technical operations, monitoring, observability, or support teams in a 24x7 environment. Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience. Strong understanding of incident management, observability concepts, service reliability, operational risk management, and continuous improvement methodologies. Experience supporting large-scale enterprise infrastructure, cloud environments, networking, data center operations, or distributed systems. Proven success developing monitoring programs, alerting strategies, operational dashboards, and service health reporting. Experience driving improvements in operational KPIs including MTTD, MTTR, service availability, and incident reduction. Strong knowledge of observability and monitoring platforms such as Splunk, Datadog, Grafana, Prometheus, New Relic, LogicMonitor, SolarWinds, or similar technologies. Experience working with ITSM platforms such as ServiceNow and established incident management processes. Working knowledge of Linux, Windows, networking, cloud infrastructure, automation, and infrastructure operations. Experience leading root cause analysis efforts, operational reviews, and cross-functional incident response activities. Strong leadership, communication, stakeholder management, and team development skills. #J-18808-Ljbffr