IT Program Manager

DCH IT Program Manager 2

Location: SE West Tower, Atlanta, GA

Duration: 12 Months

Short Description: In this role, you will be responsible for overseeing and collaborating with two vendor partners who have been engaged to reimagine the business operations and technical architecture of the Integrated Eligibility System.

Duties & Responsibilities

• Partner with consulting vendors to develop and administer Master Project Schedule
• Manage relationships with multiple consulting partners, ensuring effective collaboration
• Provide oversight for multiple projects within the program, ensuring they are delivered on time and within budget
• Identify potential risks and develop mitigation strategies
• Monitor and manage risks associated with the consulting partners' performance
• Monitor financial performance against budgets and take corrective actions as needed
• Ensure that teams have the necessary resources to meet project requirements
• Engage with key stakeholders, including internal teams and agency executives
• Provide feedback and support continuous improvement
• Ensure compliance with contractual agreements / statements of work
• Ensure adoption / adherence to Program Standards
• Establish project administration framework including: Requirements Matrix, RAID Log, Project Plan, etc
• Establish and facilitate multi-agency project status framework
• Assist vendor partners in inventorying and documenting the current state environment
• Assist business assessment team in orchestrating stakeholder surveys
• Partner with consulting vendor on market analysis and competitive landscape
• Partner with consulting vendor in analyzing, identifying, and recommending solutions (Interactive Voice Response, Knowledgebase, Chatbot, Document Management)
• Evaluate and recommend procurement channels for each of the recommended solutions. Ensure adherence with Georgia procurement guidelines
• Collaborate with Vendor Partners to propose an implementation roadmap

Minimum Qualifications

• Ten years of project management experience.
• Ten years of experience communicating project updates both orally and in written form with technical staff, executive management, and user staff.
• Ten years of experience with facilitating current state or application analysis sessions and documenting applications through use case process documents and workflow diagrams.
• Experience with User Acceptance Testing (UAT) methodologies and documentation.
• Ten years of experience with meeting facilitation and documentation.
• Ten years of experience with the use of MS Project, Microsoft Visio, Word, Excel, Smartsheet and Jira.
• Ten years of experience developing project plans.
• Ten years of experience with creating and presenting internal and external status reports and detailed status reports suitable for presentation to the management team.
• Ten years of experience tracking work tasks and maintaining project schedules (including work breakdown structures).
• Ten years of experience with risk tracking, mitigation, and issue tracking.
• Ten years of experience with delivering projects as per agreed schedule, as per the current technical specification (within scope), and within the approved budget.

Preferred Qualifications

• Seven years leading data or system modernization projects in a state government domain/agency.
• Three years of experience working with health Information Technology systems.
• Certified Project Management Professional (PMP).
• Three years of experience with Medicaid.
• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.