Collection Specialist

Collection SpecialistThe Collection Specialist is responsible for contacting customers to collect on mid-stage delinquent loans. This role requires strong communication, negotiation skills, and the ability to handle high call volumes while maintaining accuracy and professionalism.Key Responsibilities:Contact customers via outbound and inbound calls, and other approved communication methods, to collect delinquent loan payments.Negotiate payment terms and methods to secure debt resolution.Maintain accurate records of all customer interactions and account updates in company systems.Follow company policies and call models to ensure compliance and consistent collection practices.Provide excellent customer service while addressing account delinquencies.Maintain the highest level of confidentiality and privacy regarding customer accounts.Qualifications:Minimum of 4 years of collections experience; call center experience preferred.Ability to handle a high volume of inbound and outbound phone calls.Strong verbal communication and negotiation skills.Basic math and computer skills; proficiency with MS Office.Ability to type at least 25 words per minute.Strong organizational and time management skills.Professionalism and discretion in handling sensitive account information.Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent. Connect with us today!