Customer Accounts Analyst

$30 - $35 per hour

Temporary

Pinnacle Group

Job Description:
This candidate will be responsible for onboarding and ongoing support of clients within Operations such as Issuers, Issuer Processors, Program Managers and PIN Debit Networks.
The Issuer Operations Team Senior Account Executive manages the onboarding of their assigned clients, drives ongoing compliance to Network rules, regulations, applicable agreements, and program documents.
Account Executives also provide day-to-day support of their clients through research, response, compliance monitoring, risk mitigation and escalation while also working in collaboration with client’s Network and PULSE sales teams on new programs.
This candidate will function as a primary operations contact to their clients and trusted advisor regarding operational challenges impacting acceptance by working with partners, as well as internal business stakeholders, on the identification, investigation and resolution of acceptance and transaction processing issues as well as working to quickly address and resolve partner concerns/challenges.
Additionally, this candidate will work to ensure that client’s program documentation and technical specification requirements are fully understood and followed to increase and maintain acceptance and help client’s partners better realize their business goals.
Responsibilities:
Seeks opportunities for improvement within the department. Supports department-level analytics and reporting tasks.
Supports local teams to expand services and acceptance footprints. Boards new partners on to network.
Provides day-to-day support for issuers, issuer processors, network-to-network partners and program managers by researching complex situations and supporting the participants on all aspects of operations and managing participant operational relationships.
Supports participants through the release process by managing and coordinating certification, ensures the participants are in compliance with operating rules and regulations, and engages the participants to support key initiatives.
Minimum Qualifications:
At a minimum, here’s what client needs from candidates:
H.S. Diploma or GED
2 plus years’ experience with Payments, financial services, or related
In lieu of education, 4 plus years’ experience with Payments, financial services, or related
Preferred Qualifications:
If we had our say, we’d also look for:
Bachelor's Degree in Business, Technology, Finance, Engineering or related
Experience with electronic payments in the merchant processing card industry
Experience working with Acquirers, Issuers, Processors and Gateways
Experience using Salesforce.com, Teradata, SQL, Snowflake, Tableau and Blueworks
Experience troubleshooting, researching and resolving transaction technical issues
Excellent internal and external client communication and management skills
Strong aptitude for planning, presenting and organization
Ability to understand obligations outlined in program, contract and technical requirement documents
Strong PC competency including Google Workspace, building Google Sites, Google Sheets, Google Docs, and Forms
Advanced SmartSheet application development and support experience is a plus!
Strong problem-solving skills.
Note:
Pay Range: $30- $35
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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Vacancy posted 2 days ago

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