Vendor Relations Clerk II

Vendor Relations Clerk II WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. I. Job Summary Reporting to the Vendor Relations Supervisor/Manager, this position will be responsible for the day-to-day maintenance of repairs process. II. Essential Duties and Responsibilities Receives customer requests and coordinates vendors for completion of repairs or equipment requests. Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met. Continuous updates to customers and systems timely and accurately. Addresses day-to-day issues related to the Vendor and works with internal partners to resolve issues in a timely manner. Utilizes portals and may be assigned specialty accounts that require more attention to detail and communication. Review and submission of quotes and information received from vendors to determine next steps, coordinating or ordering of parts, and other trash management needs. Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently and data is correct for reporting and billing purposes. Monitor Team email and systems for new or escalated requests and to assist with coverage. Maintain orders in assigned territory to meet individual/team metrics and ensure accuracy. Assist in other areas when needed. Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement. Interacts externally to resolve issues effecting operations. This includes, but is not limited to intercompany departments, vendors, and other outsourced companies. Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement. Assists with training, escalations and occasional projects. Assist as necessary with the on-boarding process of all new vendors. III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: HS Diploma or GED (accredited). Experience: No previous experience required. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required None required. V. Work Environment Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day. Required to exert physical effort in handling objects less than 30 pounds rarely. Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely. Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely. Normal setting for this job is: hybrid office setting in AZ or CT. The expected base pay range for this position across the US is $19.50 - $22.50. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. Seniority level Entry level Employment type Full-time Job function Other #J-18808-Ljbffr WM