Senior Technical Account Manager

Technical Account Manager

As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value-realisation.

A person in this role possesses customer-facing and interpersonal skills that enables you to represent Adobe best within a customer's ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership — including within Adobe — regarding tasks, projects, cases, standard methodologies, and prioritization.

One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in Adobe solutions.

What You'll Do

• Be a central point of contact while ensuring high levels of customer satisfaction
• Maintain regular communication with external and internal teams, managing expectations
• Engage with Director and VP-Level executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimise product performance and customer adoption
• Lead and guide customer through complex environment changes and upgrades
• Supervise the management of technical critical issues and customer concerns
• Share proactive notifications and recommendations of upcoming releases and possible impact
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates, deliverables and guidelines
• Continually develop both technical and soft skills individually

What You Need To Succeed

• Bachelor's Degree in related field of the technical industry or equivalent experience
• At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
• Very strong written and verbal communication skills in English a must, other languages would be advantageous
• Proven presentation skills, and experience organizing and leading high-profile customer calls and meetings
• Demonstrable ability to adapt to new technologies and learn quickly
• Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
• Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
• Experience and familiarity with Adobe Experience Manager (AEM).

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $117,300 -- $209,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.