Technical Account Manager, Growth

Job Description We’re looking for a Growth Technical Account Manager (TAM) to join our Technical Customer Operations Team. Acting as the main technical point of contact, you will help activate new customers, address internal or external questions and issues that arise from our integrated clients, and escalates appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot technical issues, pinpoint problems, provide solutions, and escalates to tier 2 support or product teams only when necessary. You will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc. You will provide high-touch consultative technical services, lead training sessions, and attend office hours for our agency and brand-direct customers. Responsibilities Activate new customers and support integrated clients Troubleshoot technical issues and provide solutions Escalate to tier 2 support or product teams when necessary Provide in-depth updates and insights from a technology perspective across departments Lead training sessions and attend office hours for agency and brand-direct customers Qualifications Minimum 2+ years in a technical account/relationship management/client-facing role Bachelor’s degree in a technical discipline Proficiency in JavaScript, SQL, HTML, and data analysis Experience with web traffic analysis tools and ad serving tags Experience working with APIs and SDKs Critical thinking and ability to think outside the box Experience with 3rd party advertising technology companies, publishers, and publisher ad servers Knowledge of the ad‑tech ecosystem and its players Strong written, verbal, and listening communication skills Self‑starter with ability to manage multiple competing priorities Ability to synthesize technical concepts/analysis in client meetings Location & Compensation Primary Location: US – Chicago, IL Base Pay Range: $67,200 – $115,200 per year (annualized) Annual bonus and/or incentive plans may also be available based on multiple factors. Benefits We offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision), PPO, HSA and FSA options, and a 401(k) with employer matching contributions. Equal Opportunity Employer IAS is an equal opportunity employer committed to diversity and inclusiveness. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. #J-18808-Ljbffr Integral Ad Science, Inc.