Operations Supervisor

We Energies, a subsidiary of WEC Energy Group, is seeking an Operations Supervisor in West Allis, WI. About Us WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. As a Fortune 500 company, we value and develop our employees who make a difference in a mission that matters. Job Summary The Operations Supervisor may be rotated to other work areas/functions within Customer Operations to address workload demands and gain valuable experience. The supervisor manages internal and external resources, business applications/processes, and is responsible for overseeing construction or maintenance activities related to the company’s transmission and distribution infrastructure. The role ensures customer needs are met safely, efficiently, and timely. Job Responsibilities Plan, coordinate and conduct safety meetings to communicate safety requirements, updates and training required Manage work assignments to minimize overtime and costs while maintaining optimal customer service Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations Coach, counsel, and train employees for improved job performance. Implement and administer the progressive disciplinary process when appropriate Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues Evaluate performance, coach, develop and conduct annual performance reviews with individual employees Ensure that all customer expectations are meet through timely response and quality work Supervise all customer requested work to ensure customers’ negotiated dates are met Work through various channels to keep customers informed prior to and during planned outages Resolve issues relating to customer concerns/questions Coordinate activities for storm restoration/gas emergencies and communicates field issues in order to keep customers informed Manage all trouble or emergency work within a defined area Work with Customer Service group, or others, to audit work from design through construction. Provide feedback to appropriate work groups, or contractor work force, for process improvement Visit work sites to observe crews and inspect work in progress. Ensure work is being performed safely using appropriate personal protective equipment, hazard mitigation, tools, equipment, etc Ensure quality work is performed in accordance with appropriate construction standards, and/or contract provisions Ensure compliance with all rules, regulations, codes, and laws for employee and contractor installations Manage area budget by controlling costs of tools, materials, work hours and vehicle expenses associated with work. Approve contractor invoices as appropriate Build and maintain positive relationships with employees, unions, customers, building trade groups, and government agencies Engage employees to promote an inclusive workforce and team Work with customers to proactively identify needs and problems Respond to complaints associated with crew or contractor performance and work with customer to resolve Participate in community activities as a representative of the company Coordinate facilities management for repairs, maintenance, etc Represent the office or the Area on special projects teams, committees, and industry organizations as assigned Become efficient at the use of computer, associated hardware and applications in order to perform job in an efficient and safe manner Minimum Qualifications High School Diploma, HSED, or GED Valid driver's license. This position requires driving 5 - 10 years experience in a distribution/construction operations trade and/or 5 - 10 years experience in supervision of direct reports Good working knowledge of union contracts and employee relationship building Ability to establish and maintain good working relationships with employees, contractors, and community groups Strong communication and organizational skills are a benefit Preferred Qualifications Strong computer skills (data entry, reading reports, work planning, etc.) Technical training beyond high school is preferable Field experience in Electric Operations Additional Information The successful candidate will be hired as an entry-level Operations Supervisor, assigned to the local training workgroup. The Operations Supervisor will work with this team in the planning, setup and delivery of technical, safety, and other training. The goal of this position is to develop technical background in electric distribution principles and procedures. This is a developmental role within Customer Service Operations and may be relocated to any service center in southeastern Wisconsin. Additionally, the supervisor will perform field observations and assist in the guidance and monitoring of on-the-job training activities for apprentices. This position will have direct reports upon completion of the developmental role. End Date: 05/22/2026 Pay Range Minimum: $90,507.56 Pay Range Maximum: $135,761.08 We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action. #J-18808-Ljbffr We Energies