Intake Coordinator

Job Description Job Description Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering. If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today. ORGANIZATION SUMMARY World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. POSITION SUMMARY: The Intake Coordinator helps with the intake process for potential clients into the Refugee Health Promotion Program. The intake coordinator will evaluate clients’ needs through a health and wellness assessment that are then shared with the health navigators. The intake coordinator will also be responsible for ensuring all documents are completed and uploaded into the database. This is a limited-term position funded through a grant agreement until September 30, 2026, and contingent upon funding extension. ROLE & RESPONSIBILITIES: Be familiar with program guidelines and requirements for grant and funding sources Operate as a cultural liaison between clients and staff, service providers, and volunteers to ensure services are culturally and linguistically accessible to clients Lead out in client recruitment, eligibility screening, and enrollment Work with clients to identify strengths and barriers to successful health and wellness integration, then establish a plan of care Communicate client needs, and feedback to teammates Keep accurate records of client documents Administer assessment tools to monitor clients’ needs Manage client case files, ensuring they are current and accurate with all necessary documentation Achieve grant requirements and deliverables through timely, high-quality services Assist in drafting reports (narrative, data, financial) to grantors, donors, and volunteers Participate in on-going training to improve service delivery and ensure compliance Participate in required department, office, and national meetings and trainings, including travel to Preferred Communities national conference Collaborate in onboarding and training new caseworkers Other duties as assigned JOB REQUIREMENTS: Mature and personal Christian faith Committed to the mission, vision, and values of World Relief Desire to serve and empower the Church to impact vulnerable communities Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document Bachelor’s or associate degree in a related field, or equivalent combination of education and nonprofit experience. Excellent interpersonal and cross-cultural communication skills. Strong organizational skills and the ability to manage multiple priorities and deadlines. Valid driver’s license, reliable transportation, and clean driving record. Periodic evening and weekend availability required. Authorization to work legally in the U.S. PREFERRED QUALIFICATIONS: Ability to provide quick and accurate interpretation and translation in any of the preferred languages: Dari, Pashto, Arabic, Ukrainian, Haitian Creole, and Spanish. Excellent written and oral communication skills in English. Strong computer skills, including knowledge of MS Office applications, experience with online record keeping and data entry, and familiarity with digital communication tools such as Zoom and Teams World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees. World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health. *** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.