Implementation Project Manager

Reports To: Senior Manager - Customer Delivery As an Implementation Project Manager II, you will drive enterprise SaaS implementations, guiding custom manufacturers through complex digital transformations You will act as a consultative partner, aligning customer business operations with platform capabilities while navigating change management In this role, you will lead cross-functional engagements across customer stakeholders, executive sponsors, and internal engineering teams By balancing tactical project execution with strategic product expertise, you will ensure seamless software adoption and accelerate long-term customer value Lead executive status reviews, strategic meetings, and real-time issue resolution across customer and internal teams Balance implementation timelines, resource allocation, scope, and budget with precision Lead engaging end-user training programs and interactive workshops for enterprise customer teams to drive platform adoption and user proficiency Address scope creep directly while establishing clear customer boundaries and accommodating critical business shifts Translate complex customer business requirements into optimal platform configurations that drive long-term value Assess project health metrics continuously to identify delivery risks early and execute mitigation strategies Identify operational gaps within the deployment lifecycle and create scalable workflow enhancements Benefits Healthcare, dental, and vision: We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available Wellness and relaxation: We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs Unlimited PTO: We recognize that our team works hard and ask that you take time when you need it Training and development: Attend conferences, classes, and trainings to hone your skills Capability to master complex software features quickly and translate customer business logic into technical configurationsDemonstrated mastery in managing multi-stream project timelines, risk frameworks, and budgetsProven ability to build trust and navigate change management with executive sponsors and cross-functional teamsBased in Boston, MA (3 days/week on-site) with willingness to travel to customer sites 1–3 times per monthDemonstrated track record of leading enterprise software deployments in customer-facing SaaS environmentsPrior experience with manufacturing operations, OEMs, supply chain management, or ERP/software integrationsExposure to Lean Six Sigma methodologies or designing enterprise-level training programs #J-18808-Ljbffr Paperless Parts, Inc.