Assistant General Manager

Assistant General Manager Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You will create outstanding in‑store experiences that help customers choose our wireless products and services. Responsibilities Lead your team by resolving customer issues and assisting with customer transactions. Take direction from the store leader on day‑to‑day operations. Set and share daily, weekly, and monthly goals with sales teams. Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic. Identify any selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments. Run store operations – analyze staffing needs, report financial and sales data, handle cash, meet compliance, open trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality. Monitor inventory by restocking shelves with product, maintaining device security, and managing store cleanliness. Lead store merchandising and planogram compliance per company expectations. Complete store opening and closing activities. Collectively responsible for attaining store targets daily, weekly, and monthly. Compensation Assistant General Managers earn an annual salary ranging from $43,000 to $67,000, based on a base hourly rate of $11.50 plus uncapped commission. What we are looking for You thrive in a sales environment and find energy in motivating a team to achieve goals. You possess strong leadership, adaptability, and the ability to inspire others. Qualifications Background in customer service within retail, restaurant, or wireless industry (preferred). 1–2 years of experience in a customer service or leadership role. Management experience in a commissions‑based sales environment. Proven track record of achieving challenging team and individual sales goals. Ability to balance multiple priorities in a multifaceted environment. Experience setting goals, evaluating performance, and developing a high‑performing team. Basic interview skills and staffing knowledge. High school diploma or GED. At least one year of customer service experience, preferably in retail or sales. Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. At least 18 years of age. Legally authorized to work in the United States. Physical Requirements Ability to lift ten pounds. Ability to stand for prolonged periods. Training Requirements All Assistant General Managers attend and complete a 4‑day New Hire University (NHU) training program within 30 days of starting. The program may include overnight travel at the company’s expense. Various online and computer‑based training programmes will be required over time. Benefits Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401K Match Tuition Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Frequent Contests Career Advancement Opportunities A comprehensive benefit list can be viewed here. Equal Employment Opportunity We’re proud to be an equal‑opportunity employer and celebrate diversity across race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. #J-18808-Ljbffr Victra