Patient Service Representative | Full-Time

Wills Eye Hospital is hiring a Patient Service Representative in Plymouth Meeting, PA . In this role, you’ll greet patients courteously, register patients for their appointments efficiently and accurately, make appropriate follow‑up appointments and enter the patients’ charges accurately. This is a Full‑Time 40 hours per week opportunity for someone who wants to provide an ideal patient experience while also looking to grow their skillset in a healthcare environment. Why Join Wills Eye At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient‑centered care. Benefits Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs). Opportunities for training, certification, and career growth. A collaborative, mission‑driven clinical environment. Access to advanced technology and specialized care teams. Job Description In this role, you’ll support patients, providers, and clinical teams while helping deliver high‑quality ophthalmic care. You’ll manage the administrative and operational workflow of patient registration, insurance verification, appointment coordination, and communication with both patients and clinical staff, ensuring accuracy, efficiency, and contributing to a positive patient experience. You’ll be successful if you enjoy working in a fast‑paced clinical environment, have strong attention to detail, and value patient interaction. Key Responsibilities Ensures that all patients are greeted in a friendly and professional manner. Ensures that all patients are registered in a timely manner with the appropriate demographic and insurance information entered into NextGen practice management system. Ensures that the patient’s insurance has been verified and any necessary referrals or authorizations are obtained prior to being seen. Alert manager to any problems with coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient’s condition when making this determination. Ensures that the resident and staff attending have signed the charts prior to entering any charges. Makes appropriate appointments for the patient by carefully reviewing the physician’s instructions on when and where to follow‑up. When there is confusion, seek clarification from a physician or manager. Communicates with patients if there is a long wait expected and continues to give updates as to the expected wait times. Communicates with the technicians as necessary to service a patient’s needs. What You Bring You may be a strong fit for this role if you are detail‑oriented, patient‑focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers. Minimum Qualifications High school diploma or equivalent required. Two (2) years of experience in health care required. Exceptional customer service practices required. The ability to verbally communicate information to staff and patients in a professional customer‑focused manner required. Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces. Preferred Qualifications Proficient with ICD‑9 codes, CPT coding, medical terminology, and HIPAA regulations preferred. #J-18808-Ljbffr