Patient Accounts Specialist

Job Description

Job Description

PanCare of Florida is seeking a skilled Patient Accounts Specialist to join our Finance team. In this role, you will serve as the primary point of contact for patient billing questions and account support. You will assist patients, front desk staff, and employees with billing inquiries, explaining charges, account balances, insurance benefits, payment options, and work to resolve account concerns. You will perform documented review of Sliding Fee Discount Program determinations completed by front desk and other staff, verifying that each determination was applied in accordance with organizational policy and HRSA program requirements. You will also deliver ongoing sliding fee and patient billing training to front desk personnel and help maintain accurate patient account records and billing workflows.

This position is located at our Panama City Corporate Annex.

Your responsibilities include the following:

• Answer patient calls, emails, and Microsoft Teams messages originating inside and outside the organization
• Address billing questions clearly and professionally
• Collect payments on patient accounts and resolve barriers
• Perform document review of Sliding Fee Discount Program determinations, verify household size, income documentation, and assigned discount tier were applied in accordance with the program policy
• Document results of Sliding Fee Discount Program review, identify and correct errors and maintain exception reports
• Escalate unresolved discrepancies, pattern of errors, and any determination made outside of policy to the Revenue Cycle Manager
• Serve as subject manager resource to front desk staff, deliver documented training on Sliding Fee Discount Program
• Support accounts receivable to provide backup coverage when needed, including claims follow-up, payment posting, adjustments, denials, appeals, billing reports, and account records

Required Qualifications:

• At least 1 year of experience in patient accounts, medical billing, healthcare customer service, or related patient-facing billing role
• At least 1 year of experience assisting patients with billing questions, account balances, or payment arrangements
• Strong communication and customer service skills

Preferred Qualifications:

• Associate degree in healthcare administration, business, medical office administration
• At least 3 years of experience in patient accounts or medical billing
• Experience processing or reviewing Sliding Fee Discount Program applications in a FQHC
• Experience with Electronic Medical Records (EMR) systems and medical billing software
• Bilingual (English/Spanish)