Collections Specialist

Job Description

Job Description

We are looking for a detail-oriented Collections Specialist to support student financial services operations for a Long-term Contract position in Wilkes Barre, Pennsylvania. This role focuses on guiding undergraduate students and their families through payment and financial account matters while helping maintain adherence to applicable federal, state, and institutional standards. The ideal candidate brings strong communication, analytical, and organizational abilities and can work effectively with billing, collections, and student account processes in a university environment.

Responsibilities:

• Assist students and families with questions related to account balances, payment expectations, and available financial service options.

• Manage collection activities by reviewing outstanding accounts, following up on delinquent balances, and documenting all account actions accurately.

• Evaluate account information to support timely resolution of billing concerns and recommend appropriate next steps based on established guidelines.

• Maintain compliance with university policies as well as relevant federal and state regulations when handling student financial matters.

• Collaborate with internal offices to address account discrepancies, verify supporting documentation, and ensure accurate record updates.

• Use institutional systems and standard office software to monitor account activity, prepare correspondence, and maintain organized case records.

• Communicate professionally with students, families, and other stakeholders to explain processes, deadlines, and required documentation.

• Contribute to efficient financial service operations by identifying process issues and supporting ongoing improvements in account management workflows