Customer Services Representative

Job Description

Job Description

Customer Service Rep / Administrative Assistant The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities Receive and process customer orders Finalize export documents and send to shipping line or customer for delivery Help customers with complaints and questions. Submit claims to management, follow up to ensure resolution Give customers information about products and services Answering phone and booking appointments Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies Provides administrative support to ensure efficient operation of office. Skills Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Positive and professional demeanor Excellent written and verbal communication skills Familiarity with QuickBooks, Microsoft Office and Outlook Ability to multi-task, prioritize, and manage time effectively High school degree​​​​​​