Insurance Customer Service Rep

Job Description

Job Description

Prairie Land Insurance Agency is a family-owned agency with deep roots in the community, founded in 1986 and proudly serving clients for nearly four decades. Today, the agency is a close-knit, three-person team where collaboration, trust, and relationships matter. We believe enjoying your work shows through in every client interaction. Our focus is not on being the biggest agency, but on being one of the best for both clients and employees.

We are seeking an Insurance Customer Service Representative to support our growing client base. This role is ideal for someone who values relationship-building, autonomy, and a positive, drama-free work environment. This is a long-term CSR role.

• Base salary of $40,000 to $50,000 based on experience
• Health and disability insurance 100% paid by employer
• Flexible schedule with Monday through Friday hours
• Paid time off, paid sick leave, and paid holidays
• 401k with 3% employer match
• Office snacks and coffee

If you are looking for a supportive, collaborative workplace where your voice matters, apply today!

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Evenings off

Weekends off

Bonus Opportunities

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

401k Plan

Continuing Education Opportunities

Paid Parking

Office Snacks and Coffee

Paid Sick Leave

Personal Workspace

Active Community Involvement

Responsibilities

• Answer incoming calls, emails, and walk-in inquiries
• Assist clients with coverage, billing, and basic claims support
• Process policy changes, renewals, and endorsements
• Maintain accurate client records and documentation
• Follow up on renewals and outstanding client needs
• Support team members with service and administrative tasks

Requirements

• Active insurance license
• Prior customer service experience
• Strong communication and interpersonal skills
• Organized with strong attention to detail
• Comfortable multitasking in a fast-paced environment
• Proficient with computers and agency management systems