Business Office Manager

Job Description

Job Description

Looking for qualified Business Office Manager to join our team!

Location: [Newport News]

Job Type: [Full-Time]

We are seeking an experienced and detail-oriented Business Office Manager to join our nursing home team. This role is vital to ensure the efficient financial and administrative operations of our facility. The ideal candidate will demonstrate strong leadership skills, organizational ability, and dedication to exceptional service.

Major Responsibilities

• Oversee and manage the day-to-day operations of the business office.
• Ensure accurate and timely billing of resident services, including private pay, Medicare, Medicaid, and other insurance claims.
• Maintain accurate financial records, including accounts receivable and accounts payable.
• Manage resident trust accounts in accordance with federal and state regulations.
• Collaborate with residents and their families to provide financial guidance, including payment plans and insurance inquiries.
• Monitor and maintain compliance with state, federal, and corporate guidelines for financial and administrative processes.
• Assist with budget preparation and financial reporting for the facility.
• Maintain accurate records of admissions, discharges, and room changes.
• Supervise and train business office staff to ensure efficient workflow and superior customer service.
• Provide support to the Nursing Home Administrator and leadership team as needed.

Minimum Qualifications

• Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or an equivalent combination of education and experience.
• Minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience.

• Strong knowledge of billing procedures, Medicare/Medicaid regulations, and insurance processes.
• Proficiency in accounting software and Microsoft Office Suite.

• Prior supervisor experience in a business office setting preferred.
• Point Click Care (PCC) billing system experience preferred.

• National Data Care Resident Funds Management System (RFMS) experience preferred
• Excellent communication, problem-solving, and organizational skills.
• Compassionate and dedicated approach to working with residents and their families.

Pay and Benefits

Competitive salary commensurate with experience
Comprehensive health, dental, and vision insurance
401(k)
Paid time off and holidays

Why Join Our Team

Get paid in advance with us: We offer access to your earned but unpaid wages.

Build your own schedule: Pick up shifts when and where you want to work. We have an easy-to-use scheduling app to find and book open shifts or request additional hours.

Shift options: Mornings, Afternoon, and Night's shift options available. Additional hours by request.

Innovative Purchasing Program: That allows you to buy thousands of products (technology, furniture, clothing, etc.) and pay over time. Zero interest, no credit check, no hidden fees.

Access to online learning 24/7: Our LMS offers free courses for senior care, health and human services industry. Use for free to help satisfy certifications or professional development. Available via computer or mobile, and many courses offer alternative languages.

Phone and auto discounts: Up to 20% on employee personal wireless accounts and auto rentals through designated vendors.

Employee Assistance Fund: In unexpected catastrophic situations you can confidentially apply for help.

Advocacy and Community Impact: We are committed to making a positive impact on the communities we serve. We partner with local organizations, host educational events, and advocate for policies that improve the health and lives of older adults everywhere.

About Us

We strive to be the leading provider of compassionate, comprehensive care that supports the physical, mental, and emotional well-being of patients, while also promoting respect and autonomy. Our goal is to create an environment where patients thrive, not just survive - where every aspect of their well-being is nurtured, from health and safety to social connections and quality of life.

We have innovative solutions for better health. As part of our commitment to excellence, we leverage the latest in healthcare technology to provide better outcomes for older adults. From telemedicine services and remote health monitoring to advanced diagnostic tools and customized wellness programs, we use innovation to make patient care accessible, efficient, and effective.

We also embrace new treatments, therapies, and approaches that can improve quality of life, whether it's through pain management, physical rehabilitation, or mental health support. By staying at the forefront of healthcare trends and continuously evolving our services, we ensure that patients receive the best possible care.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply now! Our application process is quick and easy.