Field Applications Engineer

Job Description

Job Description

Join the BenQ Team!

Are you ready to be a part of a globally trusted brand, where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and even interactive displays like BenQ Board for education. Our core values focus on “Bringing Enjoyment ‘N’ Quality to Life”.

This key outreach role is an exciting and rewarding opportunity for an outgoing individual who loves providing solution consultancy to meet customer needs. In a limited pre-sales role, you will work with product managers, marketing, and field sales to achieve monthly sales goals by supporting customer demonstrations, training, events, and bid responses. In the post-sale role, you will focus on back-end management training, troubleshooting, product testing, analysis, and written and video documentation. On-site troubleshooting, repair, and training may also be required.

• Develop a deep understanding of BenQ’s B2B product lines
• Effectively demonstrate product features and benefits to customers, in person and remotely
• Provide expert product training to our channel partners
• Pre-sales support
• Conduct technical demonstrations, proofs of concept, and competitive comparisons.
• Support Sales/KPM with bid specifications, tender requirements, and product compatibility validation.
• Collaborate with PM and HQ to provide accurate technical data sheets and certifications
• Implementation & Integration
  Perform site surveys, network configuration, and AV/IT integration setup. (walkthrough)
• Support installations and coordinate with system integrators or distributors on deployment readiness
• Troubleshoot firmware, connectivity, display calibration, or integration issues
• Maintain demo equipment, firmware updates, and field test records.
• Post-Sales Technical Support
• Serve as Level 2 escalation contact for service and RMA issues
• Provide root cause analysis and feedback to PM/HQ for product improvement
• Create technical FAQ, setup guides, and internal training content for resellers
• Cross-Functional Collaboration
• Partner with the PM on field data collection and testing of new product features
• Work with CSS and MarCom to provide technical accuracy in customer-facing materials
• Train sales and channel partners on new hardware/software functions.
• Post-sale product demonstrations and training with customers in collaboration with the KPM team and customer tech teams
• Write, produce, and edit product training documents and videos
• Respond quickly to customer questions during the sales process
• Maintain daily records of activity and metrics
• Communicate effectively with the KPM team, Product Managers, TSE, and RMA teams, as well as resellers and end-user tech teams
• Understand how BenQ products and features compare to the competition
• Work closely with the Marcom, Product Management (PM), Customer Support & Services (CS&S), and HQ in Taiwan as needed
• Manage travel costs and expenses effectively

• 5+ years of field site Audio, Video, or Education applications experience
• Knowledge of interactive flat panels, projectors, and digital signage preferred
• IT knowledge: TCP/IP networking fundamentals, including IP-connected devices, BYOD, videocasting, Chromebook, Android
• Experienced and proficient in MS Office suite (Word, Excel, PowerPoint, etc.) and Google Chrome (Apps, Extensions, and Themes)
• Experience with OBS, DaVinci Resolve, or other video recording and editing products
• Strong demonstration, presentation, oral, and written communication skills
• Customer-facing relationship builder with excellent interpersonal skills, effective oral and written communication, problem-solving, and public presentation skills is a must
• Excellent time management and organizational skills; strong attention to detail
• Entrepreneurial spirit, self-developed, and out-of-the-box thinker
• Strong team player who collaborates well with others to solve problems; flexible and adaptable, creative, and able to effectively assist the sales team with pre-sales support
• A self-motivated, results-oriented individual who can develop and execute plans to achieve stated goals

Bachelors

Based on experience, we offer a very competitive base salary plus bonus

• Full Time
• Office Based
• Percentage of travel 50%; local and regional travel, as needed