Assistant Executive Housekeeper: Luxury Hotel Ops Leader

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with Singapore’s charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad Singapore

OVERVIEW OF ROLE

The Assistant Executive Housekeeper supports the Executive Housekeeper in overseeing all Housekeeping and Laundry operations, ensuring the highest standards of cleanliness, presentation and guest comfort across the hotel. This role plays a key part in maintaining operational efficiency, managing team performance and delivering exceptional guest experiences. The Assistant Executive Housekeeper is responsible for supervising daily operations, upholding brand standards and supporting the development of the Housekeeping team.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Assistant Executive Housekeeper are summarised below; however the list is not exhaustive.

GENERAL DUTIES

• Support the Executive Housekeeper in overseeing daily Housekeeping and Laundry operations.
• Ensure all guest rooms, public areas and back-of-house spaces meet the highest cleanliness and presentation standards.
• Maintain a strong operational presence across all housekeeping areas.
• Deputise for the Executive Housekeeper in their absence.
• Assist other departments wherever necessary to support overall hotel operations.
• Undertake any other duties or tasks deemed reasonable by the Director of Housekeeping or Director of Rooms.
• Support pre-opening activities including concept development, hiring, training and setup.
• Undertake any other duties or tasks deemed reasonable by the General Manager.

LEADERSHIP AND MANAGEMENT

• Supervise, support and guide Housekeeping team members to ensure high performance.
• Assist in managing staffing levels to meet business demands.
• Support recruitment, onboarding and training of team members.
• Monitor team performance and address issues in line with company policies.
• Foster a culture of teamwork, accountability and service excellence.
• Conduct regular briefings, communication sessions and shift handovers.

GUEST EXPERIENCE & SERVICE EXCELLENCE

• Ensure all guest rooms are prepared to the highest standards prior to arrival.
• Support the delivery of a seamless and comfortable guest experience.
• Handle guest feedback and service recovery related to housekeeping promptly.
• Collaborate with Front Office and other departments to meet guest expectations.
• Maintain a focus on detail to enhance the overall guest journey.

FINANCIAL PERFORMANCE & COMMERCIAL STRATEGY

• Support the management of departmental budgets and cost controls.
• Monitor inventory levels, linen usage and housekeeping supplies.
• Ensure efficient use of resources to minimise waste and control costs.
• Assist in scheduling and manpower planning to optimise productivity.

OPERATIONAL EXCELLENCE

• Ensure consistently high operating standards in all Housekeeping and Laundry functions.
• Conduct routine inspections of rooms, public areas and laundry operations.
• Identify and report maintenance or operational issues promptly.
• Ensure all housekeeping procedures and standards are consistently followed.
• Maintain up-to-date knowledge of all room categories, layouts and amenities.
• Support the implementation of housekeeping policies and procedures.

TRAINING & DEVELOPMENT

• Support the development and continuous training of Housekeeping team members.
• Ensure team members are knowledgeable on brand standards, procedures and service expectations.
• Promote cross-training and skill development within the department.
• Encourage a culture of learning and continuous improvement.

COMPLIANCE & SAFETY

• Ensure compliance with health, safety, hygiene and security standards.
• Implement and monitor adherence to housekeeping safety procedures.
• Maintain proper handling, storage and usage of cleaning chemicals and equipment.
• Ensure all regulatory requirements and brand standards are met.

EXPECTATIONS:

The Assistant Executive Housekeeper is expected to:

• Always maintain a consistently professional demeanor.
• Represent NoMad positively in all interactions with guests and colleagues.
• Always adhere to company policies and procedures, including safety and compliance standards.
• Demonstrate strong leadership, organisation and attention to detail.
• Foster clear communication and teamwork across departments.
• Exhibit accountability and a proactive approach to problem-solving.
• Champion company values and foster a collaborative and respectful working culture.

QUALIFICATIONS

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 4–6 years of experience in Housekeeping operations, with at least 2 years in a supervisory role.
• Strong knowledge of housekeeping standards, procedures and operations.
• Experience in hotel or luxury hospitality environments is preferred.
• Strong leadership and team management skills.
• Good organisational, communication and problem-solving abilities.
• Knowledge of health, safety and hygiene standards.
• Ability to work in a fast-paced and detail-oriented environment.

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