HVAC Service Coordinator

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a motivated and outgoing Service Coordinator to join our team. In this role, you will provide support to our clients and technicians, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, scheduling appointments for service calls, communicating with technicians, and writing correspondence. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.

Responsibilities

Call supply houses to get prices on parts, and if approved, order parts

Schedule service calls for technicians

Take in service calls and dispatch service technicians.

Prepare quotes for customers

Take inventory

Review technician's service tickets and match the hours to their time cards

Monitor the vehicle tracker and prepare time sheets for payroll

Enter warranties

Maintain a relationship with the technicians

Qualifications

High school diploma/GED required, Associate’s degree or administrative training is preferred

Previous experience working in a construction office or in a similar position

Familiarity with standard office equipment such as printers

Excellent computer skills and knowledge of Microsoft Word, Outlook, and QuickBooks

Highly organized with excellent time management skills and the ability to prioritize projects