Claim Manager

Overview

Claim Manager


Location: Scottsdale, AZ - Hybrid Schedule after initial training period

Schedule: 8:00 am - 4:30 pm (PST)

Salary Range: $105,000 - $125,000
Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don't just process claims-we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary

The Claim Manager position is responsible for the investigation, evaluation, adjustment, and overall management of assigned claims to ensure timely and effective resolution. This role provides leadership, supervision, and coordination of claims staff and departmental functions, ensuring compliance with company standards, client expectations, and regulatory requirements. The position supports team development, performance management, workflow optimization, and operational excellence within the claims department. This role may serve as an advanced developmental opportunity for individuals being considered for progression to higher levels of claims management leadership.

Responsibilities

• Direct and oversee claim activities to ensure timely handling and compliance with corporate standards, client guidelines, and regulatory requirements.
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Oversee claim-related expenses, resolve billing disputes as needed, and authorize claim payments in accordance with company procedures, industry standards, and established authority limits.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified accounts.
• Attend account Board Meetings, conduct file review meetings and/or training sessions with clients, as requested.
• Attend and participate at hearings, mediations, and informal legal conferences, as appropriate.
• Performance appraisals and objective/goal setting and attainment of claim staff.
• Monitor legislative and industry changes, communicate impacts to staff, and oversee workflows and caseloads to ensure efficient operations.
• Monitor compliance with Corporate Claim Handling Standards and special client handling instructions statutes, rules and regulations, and relative case law.

Qualifications

Required:

• Excellent verbal and written communication skills.
• 3+ years of supervisory experience required.
• 15+ years of claims handling experience. Preferably Arizona experience.
• Arizona Adjuster's License, or the ability to obtain one.
• Strong analytical, problem-solving, and negotiation abilities.
• Self-motivated with the ability to set priorities, manage competing demands, and achieve performance goals.
• Detail-oriented with strong organizational skills and a commitment to accuracy.
• Ability to thrive in a fast-paced, evolving environment.
• Working knowledge of lower-level claims roles and responsibilities.
• Experience handling liability claims, as well as complex litigation.
• Ability to work independently while exercising sound judgment, discretion, and confidentiality.
• Strong customer service focus with a commitment to meeting internal and external client needs.
• Reliable and predictable attendance during designated client service hours.

Nice to Have:

• Bilingual (Spanish) proficiency - highly valued for communicating with claimants, employers, or vendors, but not required
• Bachelor's Degree in related field.
• Experience handling transportation accounts is a plus.

Why You'll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

How We Measure Success


At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling - thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance - adherence to jurisdictional and client standards
• Timeliness & accuracy - purposeful file movement and dependable execution
• Client partnership - proactive communication and strong follow-through
• Professional judgment - owning outcomes and solving problems with integrity
• Cultural alignment - believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work together - we grow together. If that sounds like your kind of workplace, we'd love to meet you.

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