Business Process Improvement Manager

Job Description

Job Description

Business Process Improvement Manager

Reports To: Chief Technology & Innovation Officer

Salary Range: $78,000$84,000 annually (depending on experience)

Make an Impact at RTS

At RTS, we connect our community to the people, places, and opportunities that matter most. We're looking for a collaborative, solutions-oriented leader to help improve how our organization operates. If you enjoy leading projects, streamlining processes, and driving meaningful change, this is an opportunity to make a lasting impact while growing your career.

Why Join RTS?

Staying Healthy

• Medical, Dental & Vision Insurance
• Flexible Spending Account (FSA)

Feeling Secure

• Pension Plan
• NYS Deferred Compensation Plan
• Life, Disability & Supplemental Insurance

Work-Life Balance

• 17 days of PTO upon hire
• Paid Holidays
• Employee Assistance Program
• 24/7 Fitness Center
• Wellness Program
• Culture & Inclusion Council
• Public Service Loan Forgiveness (PSLF)
• Employee Discounts & More

About the Role

The Business Process Improvement Manager leads cross-functional initiatives that improve how RTS works. This role combines project management, Lean Six Sigma, systems thinking, and data analysis to streamline operations, improve customer service, and deliver measurable business results.

What You'll Do

• Lead business process improvement projects from planning through implementation.
• Analyze workflows, identify inefficiencies, and recommend process improvements.
• Apply Lean Six Sigma and continuous improvement methodologies.
• Facilitate process mapping, root cause analysis, and stakeholder workshops.
• Develop project plans, documentation, schedules, budgets, and performance metrics.
• Analyze operational and financial data to support strategic decisions.
• Improve customer service and operational workflows across departments.
• Lead change management efforts and ensure successful implementation of new processes.
• Perform other duties as assigned.

What We're Looking For

Required Qualifications

• Bachelor's degree in Industrial Engineering, Systems Engineering, Business, Operations Management, Project Management, or a related field.
• Three (3) years of experience in project management, process improvement, or a related field. Equivalent combinations of education and experience will be considered.
• Strong customer service, communication, and relationship-building skills.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• Lean Six Sigma Green Belt certification or higher.

Knowledge, Skills & Abilities

• Leadership and stakeholder engagement skills.
• Experience with Lean Six Sigma and continuous improvement methodologies.
• Strong analytical, financial, and problem-solving abilities.
• Excellent written, verbal, and presentation skills.
• Ability to manage multiple projects and priorities.
• Familiarity with project management and process mapping tools.

Working Conditions & Physical Requirements

This position primarily works in an office environment and requires regular computer use, communication, and sitting for extended periods. Reasonable accommodation will be made for qualified individuals with disabilities to perform the essential functions of the position.

Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.