Bilingual Customer Service Banker

A-Line Staffing is seeking a motivated and detail-oriented Bilingual Customer Service Banker (English/Spanish) This role offers career growth, a supportive work environment, and full-time hours (40 per week). If interested in this Bilingual Customer Service Banker (English/Spanish) position APPLY NOW for IMMEDIATE consideration Brittney Blackman | View email address on click.appcast.io | text View phone number on click.appcast.io BILINGUAL CUSTOMER SERVICE BANKER (ENGLISH/SPANISH) | DETAILS AND COMPENSATION: Location: Lincoln RI – 100% on-site Payrate: $26/hr Required Availability: Full-Time Option 1: Tuesday – Friday (7:55 AM – 4:55 PM) & Saturday (8:55 AM – 5:55 PM) Option 2: Tuesday – Friday (12:00 PM – 9:00 PM) & Saturday (11:00 AM – 8:00 PM) BILINGUAL CUSTOMER SERVICE BANKER (ENGLISH/SPANISH) | SUMMARY AND HIGHLIGHTS: The Bilingual Customer Service Banker is responsible for assisting clients through incoming calls with needs for credit and short-term lending while identifying additional opportunities to help them achieve their financial goals. Key expectations include building, deepening, and retaining client relationships, managing risk, and creating a positive customer experience. Benefits: Competitive suite of benefits including medical, dental, vision benefits, 401K match, Paid Time Off (PTO), and more. BILINGUAL CUSTOMER SERVICE BANKER (ENGLISH/SPANISH) | RESPONSIBILITIES: Client Advisory: Work with clients to uncover needs for credit and short-term lending. Ask probing questions to understand life and financial goals, and recommend the best products, services, and solutions. Customer Service & Sales: Respond to customer inquiries and concerns to create customized solutions. Sell and fulfill banking products including credit cards, lending solutions, and checking/savings accounts. Referrals: Identify client needs for licensed sales functions and make strategic referrals to internal business partners. Risk Management: Manage risk in every business, product, and service transaction by leveraging available tools and following guidelines. Relationship Building: Create a positive client experience through active listening, addressing questions clearly, building rapport, and handling objections effectively. BILINGUAL CUSTOMER SERVICE BANKER (ENGLISH/SPANISH) | REQUIREMENTS: Language: Must be fully fluent in both Spanish and English (speaking, writing, and reading). Education: Minimum High School Diploma / GED / Secondary School or equivalent. Experience: 2 years of relevant experience. Technical Skills: Minimum of an intermediate level of proficiency with computers and an ability to learn new technology/processes. Core Competencies: Strong decision-making, problem-solving, and active listening skills. Self-motivated with excellent organizational habits and attention to detail. Flexibility to work the required schedule, including weekends and holidays. Comfort with ongoing change and receiving continuous performance feedback/coaching. Desired Qualifications (Nice-to-Haves): Experience working in a call center or inbound/outbound contact center (phone, chat, and/or video). Prior experience in the banking or financial services industry (e.g., as a Personal Banker managing high client volume). Experience in Sales (up-selling, cross-selling, or referring products). Background in Retail or Hospitality with a strong focus on customer service branding. Take the Next Step! Join a company that values your growth and contributions. If you’re interested in the Bilingual Customer Service Banker (English/Spanish) role apply now or contact us for immediate consideration! Brittney Blackman | View email address on click.appcast.io | text View phone number on click.appcast.ioaa415a4b-8b21-40fc-a65c-70d2b25ca29a