Account Manager for a leading SaaS Company (Bilingual Chinese-English)
BSF Talent Recruitment
About the job Account Manager for a leading SaaS Company (Bilingual Chinese-English)
Job brief
The Account Manager will play a important role of transforming bookings into revenue and ensure a seamless customer experience. The ideal candidate will have strong organizational skills, a customer-centric mindset, and a proven ability to manage multiple accounts effectively. Responsibilities
- Guide new customers through the onboarding process, ensuring a smooth transition from sales to account management.
- Build and maintain strong client relationships, serving as the primary point of contact for post-sales activities.
- Collaborate with finance and sales teams to ensure accurate revenue recognition and reporting.
- Proactively resolve client issues, escalating when necessary to ensure satisfaction.
- Identify upselling and cross-selling opportunities to drive revenue growth.
- Generate regular reports on account status, revenue projections, and key metrics.
- Partner with cross-functional teams to streamline processes and enhance the customer experience.
- Work with the client success team to foster long-term relationships and reduce churn.
- Candidates with a bachelor's degree or higher in computer science or related fields, or with experience in software/SaaS development are preferred.
- 5+ years of experience in account management, customer success, or a related role.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Strong understanding of sales processes and revenue recognition principles.
- Excellent written and spoken English and Mandarin can be used as a working language.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Vacancy posted 3 days ago
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