Founding AI Implementation Lead

Founding AI Implementation Lead -Minoa (San Francisco) San Francisco | $100-170k base + 0.3-1.0% equity | Travel to customers across the US and Europe About Minoa The question every buyer asks before signing a deal isn't "what does this cost?" It's "what is this actually worth to us, and can you prove it?" There's no infrastructure for this yet. It's done by consultants charging $500/hr, by sales teams guessing in spreadsheets, or it doesn't get done at all. Minoa is building the intelligence layer for the outcome economy. We deploy Value Agents that help organizations uncover their unique value, build rigorous business cases in minutes, and measure ROI across the full customer lifecycle, creating the AI platform for value intelligence. We work with some of the best companies in and outside of Silicon Valley, like Snowflake (3,000+ reps on the platform), Ironclad, Vanta, Benchling, Cognite, and Pendo. Zero churn. Team of 6. We're not optimizing an existing category. We're building a new one. Why this role exists Every customer we have today was onboarded by the founders. That got us from 0 to a couple dozen enterprise customers. It won't get us to 100. This is our first dedicated customer‑facing hire, the person who takes our implementation process from "in the founders' heads" to a scalable, repeatable system. You'll be deploying an AI‑native product into some of the most sophisticated GTM organizations in the world, and you'll use AI tools yourself to do it at a pace that would be impossible with traditional methods. It is the most important hire we're making right now. What you’ll do Run implementations end-to-end. You take a signed customer from kickoff to live, managing the project plan, configuring value frameworks, setting up integrations with their CRM and revenue stack, training their team, and driving adoption through each phase. For a company like Snowflake, that's a complex multi‑stakeholder rollout. For a company like Ashby, that's a tighter, more templated process. You know which approach fits and you build the systems to support both. Build the playbook. You document what works into reusable project templates, configuration guides, training materials, and milestone definitions. You're the reason our 30th customer gets onboarded just as well as our 5th, without a founder in the room. You treat the playbook itself as a product: versioned, improved, and increasingly automated. Drive adoption and expansion. Once customers are live, you keep them engaged. You monitor usage, identify new use cases, and surface expansion opportunities. For smaller accounts, you own that relationship end‑to‑end. For larger accounts, you work alongside our co‑founders on the executive relationship and bring them into strategic conversations. Feed insights back into product. You don't relay feature requests. You translate customer friction into clear, prioritized product input. You challenge and refine feedback before sharing it. You're the voice of the customer in every internal conversation about what to build. Because you're deploying AI agents daily, you develop sharp intuition for what works, what confuses users, and where the product should go next. Automate and scale. You'll manage dozens of accounts. That means you need the instinct and the technical chops to spot repetitive work and build automations using tools like n8n, Claude Code, or our own APIs, so you can spend your time on things that actually require a human. We don't want to hire another you for every 15 new customers. We want you to make yourself leveraged. If you're not automating parts of your own workflow within your first 90 days, something is wrong. What this role is not This isn't a "send check‑in emails and manage relationships" CSM role. It's not pre‑sales. It's not a ticket queue. It's an implementation‑heavy, systems‑building, customer‑facing operating role where you own outcomes, not activities. You'll be in the weeds configuring AI agents and cleaning data on Monday, and presenting a value summary to a VP of Sales on Wednesday. If that range excites you, keep reading. You might be a great fit if You've run complex B2B SaaS implementations, managing project plans across multiple stakeholders, configuring platforms, driving adoption. You've probably done this at a company where onboarding directly impacts retention and expansion: tools sold to revenue teams, ops teams, or finance teams where time‑to‑value is everything. You're structured by nature. You decompose messy projects into phases, milestones, and risks without being asked. After running 5 implementations, you've already templatized the common steps and started building tiered playbooks for different customer segments. You're technically curious and AI‑fluent. You understand how CRM integrations work. You're comfortable building light automations and you'd rather dig into an error log before escalating than file a ticket and wait. You see AI tools like Claude Code, n8n, and automation platforms as core parts of your toolkit, not experiments. You're joining a company that builds AI agents; you should be someone who already works that way yourself. You're a clear communicator who leads with impact. You explain why something matters, not just how it works. You can translate a product feature into a business outcome in a way that makes a VP of Sales lean forward. Bonus: you have some background in value engineering, ROI frameworks, or business case development. You've helped organizations quantify the impact of what they sell. This isn't required, but if you have it, it makes you especially dangerous in this role. What we offer $100-170k base salary depending on experience. 0.3-1.0% equity; you're joining as an early team member building a new category with real traction. Health, dental, and vision coverage. Regular travel to customers across the US and Europe, often alongside the founding team. The chance to build Minoa's entire post‑sales function from scratch, at a company where AI isn't a feature but the foundation. Send a note to View email address on click.appcast.io #J-18808-Ljbffr