Customer Implementation Manager

Customer Implementation Manager (CIM)

Healthie is seeking a strategic, hands-on Customer Implementation Manager (CIM) to join our Enterprise Customer Management organization. This role leads implementations for some of our largest digital healthcare customers, driving successful onboarding, product adoption, and long-term customer value. As the primary point of contact during implementation, you will serve as a trusted advisor and advocate for customers throughout the implementation lifecycle, guiding them through onboarding and go-live to help them achieve their business objectives. You will own implementation health and progress, coordinate cross-functional teams, manage evolving requirements, mitigate risks, and ensure customers remain aligned with key milestones and timelines. You will collaborate closely with Customer Success, Product, Sales, Support, and Solutions Engineering to resolve challenges, improve processes, and help scale a seamless customer experience across the organization. This role requires balancing customer relationship management with operational execution, bringing structure and clarity in fast-moving or ambiguous environments.

Details: This is a full-time, hybrid position, located in our NYC HQ. The OTE for this role is $105,000 – $150,000 per year. U.S. work authorization is required and Healthie does not provide sponsorship. This role may require up to 15% travel, as some customers may request onsite meetings.