Client Service Representative

ABQ Petcare Hospital Customer Service RepresentativeJoin our veterinary team at a newly renovated state-of-the-art facility dedicated to providing exceptional care for animals. We prioritize staff well-being and offer a supportive work environment with a focus on work/life balance. We are a five doctor practice that offers both general and urgent/emergent care. As a Customer Service Representative, you will play a crucial role in delivering top-notch care to our furry patients.The ABQ Petcare Hospital Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.Key ResponsibilitiesGreet clients and patients warmly in person and over the phoneSchedule, confirm, and manage appointments efficientlyAnswer questions regarding clinic services, procedures, pricing, and policiesProcess payments, invoices, and insurance documentation accuratelyMaintain accurate client and patient recordsTriage incoming calls, e-mails, and messagesCoordinate communication between veterinarians, technicians, and clientsMaintain clinic aesthetics by keeping a clean, organized, and welcoming spaceAdhere to clinic policies, procedures, and confidentiality requirementsQualificationsExperience in a Veterinary Clinic or animal care settingKnowledge of common veterinary terminology and servicesBilingual is a plus - not requiredAbility to sit and stand for extended periods of timeComfort working around animals of varying sizes and temperaments, including exotic animalsEmotional resilience when dealing with injured, sick, or grieving pets and their ownersIf you are a dedicated Veterinary Customer Service Representative looking to join a supportive team that values your contributions, we invite you to apply. Competitive pay, opportunities for growth, and a positive work environment await you!Job Type: Full-time or part-timePay: The base hourly range for this position is $15.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.Benefits:401(k)401(k) matchingContinuing education creditsDental insuranceEmployee discountFlexible scheduleHealth insuranceLife insurancePaid time offProfessional development assistanceUniform allowanceVision insuranceSchedule:Open to full-time or part-timeExperience:Veterinary experience: 1 year (Preferred)