Office Support Specialist

Office Support Specialist

Western National is seeking an Office Support Specialist to join our team! The individual in this role will have the opportunity to provide administrative and clerical support to the department and office.

Responsibilities and opportunities of this role include:

• Performs duties that are routine and clerical in nature.
• Processes new business applications and legal notices.
• Keeps accurate and current records of new business applications in designated systems that are accessible to others.
• Opens, sorts, and delivers daily mail to the appropriate person or department.
• Scans documents into designated systems that are accessible to others.
• Assembles and folds paperwork, stuffs envelopes, and prepares mailings.
• Weighs, meters, and prepares outgoing mail and packages for pick up or drop off at the post office.
• Performs special projects and other duties as assigned to support the underwriting department and the office.
• Seeks relevant information and answers to key questions from defined sources.
• Applies knowledge to help solve problems.
• Contacts other internal departments and team members.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer's expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer's issue is resolved.

Must-have qualifications for a candidate include:

• Good communication skills.
• Demonstrated ability to pay attention to details.
• Proficient use of various core systems, office and computer equipment, and software packages.
• High school diploma or equivalent.

Ideal candidates will also have:

• Ability to follow processes.
• Time management skills and the ability to meet deadlines.

Compensation overview:

The targeted hiring range for this role is $21.50 - $26.00 an hour. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Culture and total rewards:

Western National has long been known as "The Relationship Company" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Western National Insurance