Patient Accounts Specialist Senior

Department 37811 Wake Forest Baptist Medical Center - Pre Transplant: Kidney Status Full time Benefits Eligible Yes Hours Per Week 40 Schedule Details/Additional Information Monday to Friday Pay Range $20.80 - $31.20 Job Description Education & Experience High school diploma or GED required Minimum of 4 years of clerical experience, including at least 3 years in a credit/collections environment Prior supervisory experience preferred Experience within the supported department preferred Licensure/Certification Must meet Business Office performance standards within six months of hire Key Responsibilities Support department operations by supervising and prioritizing staff work in the absence of the department leader Represent the department and attend meetings on behalf of leadership as needed Complete high-priority assignments and projects with accuracy and timeliness Prepare reports and manage required documentation Maintain working knowledge of all team functions to provide coverage when needed Provide onboarding, training, and ongoing support to team members; offer feedback to leadership Respond to internal inquiries across the Medical Center Perform complex clerical and collections-related duties, including handling patient accounts Participate in team meetings and contribute to information sharing Assist with special projects and department initiatives Support resolution of escalated patient concerns and complaints Organize workload effectively to meet deadlines and performance expectations Maintain established Business Office standards Perform other related duties as assigned Skills & Qualifications Strong interpersonal and communication skills with a professional, customer-focused approach Proficiency with Microsoft Office (Word, Excel) and IDX systems Ability to guide and support less experienced team members Typing speed of at least 35 words per minute Work Environment Office setting that is clean, well-lit, and comfortable Physical Requirements Primarily sedentary work with occasional standing, walking, bending, and reaching Requires manual dexterity, communication, and visual focus May involve lifting up to 20 lbs occasionally Our Commitment to You Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. #J-18808-Ljbffr Advocate Aurora Health