Customer Service Representative

Career Area: Finance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Us Caterpillar Financial is Caterpillar's wholly owned captive finance company, headquartered in Nashville, Tennessee. Our mission is to solve our customers’ toughest challenges. Caterpillar Mining Finance is a global team within the Structured Finance business unit of Cat Financial and is responsible for facilitating the mining equipment financing requirements of Caterpillar’s Resource Industry customers through the use of structured equipment finance and corporate debt facilities. Customers include global mining houses, mining services providers and junior/startup mining companies. About the Position The role of the Customer Services Representative provides first line of support for customer enquiries, coordinates responses and assists in resolving issues. Responsibilities Addresses and resolves customer concerns and enquiries. Ensures all customer communication is clearly documented. Facilitates daily banking and cash application. Identifies issues and determines appropriate course of action for effective resolution. Executes standard customer service processes. Maintains customer accounts and relationships. Oversees the preparation and analysis of monthly portfolio reports, ensuring accuracy and insightful data presentation. Collaborates with Account Managers and customers to provide timely resolution of past due accounts, end of lease processing and customer requests while providing world‑class customer service. Key Skills Required Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customised customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Decision Making and Critical Thinking: Knowledge of the decision‑making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment. Effective Communications: Understanding effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours. Listening: Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker. Problem Solving: Knowledge of approaches, tools, techniques for recognising, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Qualifications and Experience University degree or equivalent experience desired Minimum of 5 years working in a similar role Finance industry experience desired but not essential Additional Information Sponsorship is not available Working environment - 5 days in office Employee Benefits Competitive Salary Includes an attractive bonus structure and employee share program. Parental Leave Generous policy with flexibility to take leave at full or half pay. Diversity & Inclusion Caterpillar is committed to equal opportunity and equal outcome, fostering a diverse and inclusive workplace. Staff Discounts Enjoy discounts across health insurance, shopping, food, wellbeing, and travel. Global Career Opportunities As a global company, Caterpillar offers international career paths, along with training and development programs. Free Onsite Parking Convenient and cost‑saving onsite parking available for all employees. Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built. #J-18808-Ljbffr Caterpillar Brazil