IT Support Specialist

Role Overview The IT Support Specialist is a hands‑on individual contributor role responsible for providing reliable, secure, and responsive IT support to Voyager users at the Folsom site. This role supports end‑user computing, device lifecycle, account access, collaboration tools, conference room technology, local infrastructure touchpoints, secure‑site workflows, and day‑to‑day ticket resolution in a regulated aerospace, defense, and space technology environment. What You Will Do Provide hands‑on Tier 1‑3 IT support for users at the Folsom site, including hardware, software, operating systems, access, collaboration tools, peripherals, and meeting‑room technology. Troubleshoot Windows, macOS, Microsoft 365, endpoint management, identity/access, VPN, printer, mobile device, and local connectivity issues. Why It Might Be a Fit The successful candidate will be a technically strong, customer‑focused support professional who can operate independently on site, follow Voyager standards, document work clearly, and protect systems and data that require a Top Secret security clearance. Requirements High school diploma or equivalent. 3+ years of hands‑on IT support, desktop support, service desk, systems administration, or field support experience. Active Top Secret security clearance required at time of hire, with ability to maintain clearance eligibility. Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise applications. Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices. Ability to operate independently in an on‑site support role while following enterprise IT, cybersecurity, and change‑management standards. Strong customer service, written documentation, troubleshooting, prioritization, and communication skills. U.S. Person status required for ITAR/export‑control eligibility. Benefits Flexible Time Off (FTO) Comprehensive medical, dental, and vision coverage Flexible, affordable gym memberships 401(k) retirement plan with a 50% company match Company wellness programs Additional voluntary benefits and employee support resources #J-18808-Ljbffr Voyager Technologies