Federal SAP Concur Implementation Project Manager

Federal SAP Concur Implementation Project ManagerThe Position:

Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA and other federal client agencies by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service. The consultant will be part of the GO.gov Program Management Office (PMO) and will have responsibility for a portfolio of federal civilian agencies requiring transition support.
Responsibilities:

Operates as the lead point of contact for a portfolio of GO.gov customer agencies
Guides agency transition planning meetings and tracking of issues/ resolutions
Coordinates responses to agency issues with the MSP and solution management team
Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives
Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings.
Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities.
Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.
Applies waterfall and agile management methods to help agencies align plans with PMO-developed transition plans.
Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.
Develops a gap analysis between agency requirements and GO.gov functionality to identify potential risks.
Represents the agency's interests by promoting agency-specific needs, surfacing critical issues early, and identifying gaps in resources or information provided by GO.gov.
Applies business process re-engineering to optimize implementation of the GO.gov solution and ensure federal T&E compliance.
Defines agency's change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs. Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group.
Supports all aspects of the engagement including overseeing Technology project management, Change management and Transition Communication support, Go-Live Readiness, and User Adoption and Proficiency support.
The Ideal Candidate:

Bachelor's degree in business administration, public policy or related subject matter field
Minimum 5 years' experience in consulting, federal service, and/or related field, preferably supporting internal or external customers or clients
Minimum 5 years' experience supporting SAP Concur Travel & Expense implementation and support (ideally within the federal government)
Strong understanding of Travel Service programs, policy, and technology, ideally with E-Gov Travel
Experience with Travel and Expense Business and Process Analysis
Experience with technology integrations preferred
Strong analytical and problem-solving abilities with keen attention to detail
Excellent communication and interpersonal skills for stakeholder collaboration
The Fine Print:

Remote or Hybrid Opening
Salary Range: $90,000-$140,000 (depending on experience)
Expected travel 0-10%; may increase based on business needs
Essential Physical Functions

Sitting: Particularly for sustained periods of time
Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another
This is a contracted role for an RFI Opportunity

Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at
Censei is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.

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