(Contractor) Community Success Manager (Mesa, AZ)

s Commnity Sccess Mnger (CSM), yo will serve s personl, in-person point of contct for 2+ fmilies cross mnfctre home commnity in Mes, rizon. Yor mission is to knock on oors, engge resients fce-to-fce, n help connect them to free benefits like ttoring, finncil tools, n Viv's mobile pp-offere throgh prtnership between Viv n their property owner.

bot Viv Benefits


Viv is network of fforble hosing tht offers fmilies set of benefits, incling ccess to helth, ection, n finncil resorces. s one exmple, Viv offers fmilies ccess to FREE csh - worth more thn $5, - to help ccelerte the trnsition to homeownership.


We re creting eqity for ll throgh hosing.

escription


Viv is network of fforble hosing tht offers fmilies set of benefits, incling renting t fforble rtes, while erning csh bck from rent, which they cn se to sve, invest, n prse their personl gols. We re creting eqity for ll throgh hosing.

The Commnity Sccess Mnger (CSM) will be personl (in-person, on the gron) point of contct for 2+ fmilies helping connect them to benefits. These benefits incle the Viv "finncil wellness" pckge, bt lso ccess to helthcre throgh telehelth, free ttoring from Lern To Be (non-profit), n other benefits tht my rise.

Together with or prtners we provie 'continm of cre'.

Stts:

• Opening: 1 prt-time contrctor role vilble
• Cn strt immeitely
• Strt te is negotible
• Reports To: irector of Commnity Sccess or esignee
• Prt-Time Contrctor
• Minimm 1 hors per week
• Mximm 2 hors per week
• Trvel to or mnfctre home commnity in Mes, rizon res is reqire
• Trvel milege to n from prtner commnities will be reimbrse
• Yo will estblish reltionship with property mngement n be welcome into the commnity, incling vi emil / text nnoncement to the resients
• Yo will be ble to complete yor work ring times when mngement is on site to provie spport, n ring ylight hors
• Flexible Schele
• Yo will hve cler gols bt cn collborte with yor Viv mnger n property mngers to flexibly schele the ys / times tht yo ccomplish work
• Note: Yo will wnt to mke yorselves vilble to resients incling t the times they re vilble, so some evenings n weekens re iel

Compenstion:

• Py rnge is commensrte with experience: $2 - $35 / hr.
• Will revisit n renegotite s pproprite no lter thn 18 ys fter strt

Roles n Responsibilities:

• Become fmilir with the Viv tem
• Meet the irector of Commnity Sccess who is yor mnger
• Meet Proct Mnger or irector who is very intereste in feebck from fmilies to improve the Viv proct
• Meet or leership tem
• Join or (virtl) ll-hns meeting (1x per week)
• Lern the Viv story n how to tell yor version of tht story
• Become fmilir with the Viv Benefits proct
• ownlo n onbor with the pp, which yo cn ccess t vivbenefits.com

• Write own or sk lots of qestions
• Hve 1:1 ser interview session with Proct Mnger or irector (we o this often with fmilies)
• Lern how to motivte n coch or resient fmilies to ccess the pp
• Become fmilir with the benefits vilble to or resient fmilies
• Helthcre vi telehelth
• Finncil wellness tools, incling or High-Yiel Svings ccont (HYS)
• Ttoring vi Lern To Be
• Creit biling
• Become fmilir with or on the gron prtners
• Yo will meet n evelop wrm first-nme reltionships with ll of the property mngement (n mintennce) stff t ech property
• Yo shol feel like n extension of the tem
• While yo will be focse on chieving or Viv tem gols, yo cn help ech of or prtners chieve some of their gols, both to be tem plyer, n s form of reciprocity
• Engge resients in person
• primry wy to engge resients is to knock on their oor n tlk to them
• Erly on in or jorney or leership tem took 2 weeks to knock on 1,5 oors, primrily in similr prtment commnities, n tlke with nerly 5 resients - n we contine every y to ffirm tht the in-person point of contct is essentil, so the strtegy is trie n tre, n the resient fmilies re encorging s to contine!
• We will co-crete n role ply script tht never 'hr sells' service, bt simply ectes fmilies tht their prtment owner n mnger, in prtnership with Viv Benefits re offering primrily free (or eeply isconte) resorces, n yor job is to help mke sre they re wre n tking vntge of these resorces!
• We re geninely crios bot the nees n gols of ech fmily, n the Viv pp itself mkes this priority when they onbor
• Yo re encorge to prticipte in, or pln n execte, in-person gtherings or events, sch s monthly resient concil meetings, however, these ctivities shol be consiere spplementl to the primry knock n tlk strtegy
• Follow p with resients remotely
• Yo will se Google Voice nmber to text n connect with resients with whom yo hve engge n forme reltionship
• However, other members of the tem will be focse on remote enggement, so yor texts / clls shol be in service of () ctively helping resients yo connecte with ccess benefits they hve expresse interest in, or (b) coorinting time to connect in person
• Trck resient enggement
• Yo will ccess shre tem trcker tht monitors which resients hve (1) expresse interest in benefit, incling Viv, n which resients hve (2) ctlly ccesse tht benefit sccessflly
• Or gol will be to simply move ll resients to (1) where there is legitimte nee or interest, n then move ll resients to (2) once they express n interest

Qlifictions :

• n intellectlly crios generlist or 'T-shpe' professionl
• spirtion to lern bot erly-stge strtps
• Motivte to help people: e.g. Viv is focse on creting eqity for ll throgh hosing
• Bilingl English/Spnish strongly preferre, bt not reqire
• Socil Workers n Pblic Helth professionls encorge
• Fmilirity with the Socil eterminnts of Helth (SOH) frmework encorge
• 2+ Yers Experience preferre:
• Helping eliver benefits (eg: helth, ection, finncil inclsion) irectly to iverse fmilies in n rbn context

Slry


$2 - $35 per hor