Sales & Brand Growth Director

DESCRIPTION

The Sales & Brand Growth Director is responsible for driving revenue growth, expanding community partnerships, increasing brand awareness, and creating strategic opportunities that position Chick-fil-A IMD as a trusted community partner and preferred dining destination. This leader will develop and execute sales strategies, oversee catering growth initiatives, build relationships with key organizations, and create innovative marketing and community engagement efforts that drive measurable business results. The ideal candidate is highly relational, entrepreneurial, results-oriented, and passionate about representing the Chick-fil-A brand within the community.

Our Vision for This Role

The Sales & Brand Growth Director will serve as the primary ambassador of Chick-fil-A Illinois Medical District, helping expand our influence, strengthen community relationships, and drive sustainable growth while ensuring we remain known for exceptional care, hospitality, and impact throughout Chicago.

KEY RESPONSIBILITIES

Sales Growth

• Develop and execute annual, quarterly, and monthly sales growth strategies.
• Identify opportunities to increase transaction counts, check averages, catering sales, and large-order business.
• Create outreach plans targeting hospitals, medical offices, universities, local businesses, and community organizations.
• Monitor sales performance and adjust strategies to maximize growth opportunities.
• Establish and maintain a pipeline of prospective catering and partnership clients.

Brand Development & Marketing

• Strengthen Chick-fil-A IMD's presence throughout the Illinois Medical District and surrounding communities.
• Plan and execute local marketing campaigns and promotional initiatives.
• Coordinate community events, sponsorships, and brand activations.
• Ensure all marketing efforts align with Chick-fil-A brand standards and values.
• Leverage social media, email marketing, and digital engagement opportunities to increase awareness and guest loyalty.

Community Partnerships

• Develop strategic partnerships with hospitals, schools, universities, nonprofits, and local businesses.
• Represent Chick-fil-A IMD at networking events, community meetings, and business associations.
• Identify mutually beneficial opportunities that increase brand visibility and guest engagement.
• Build long-term relationships that create sustainable growth opportunities for the restaurant.

Leadership & Collaboration

• Collaborate closely with Operations Directors and Executive Leadership to align growth initiatives with restaurant capacity and operational excellence.
• Lead, coach, and inspire team members involved in marketing, catering, and community engagement efforts.
• Communicate growth initiatives, goals, and results to leadership teams.
• Foster a culture of innovation, accountability, and servant leadership.

Data & Performance Management

• Track key performance indicators related to sales, catering, marketing initiatives, and partnerships.
• Analyze trends and identify opportunities for continuous improvement.
• Prepare reports and recommendations for leadership review.
• Establish measurable goals and accountability systems for growth initiatives.

Qualifications

Required

• Proven experience in sales, business development, marketing, account management, or relationship management.
• Strong communication and presentation skills.
• Ability to build relationships with diverse stakeholders and community leaders.
• Self-starter with strong organizational and project management abilities.
• Results-oriented mindset with the ability to execute strategic initiatives.
• Passion for hospitality and serving others.
• Bachelor's degree or higher.
• This job is not 9am-5pm. You must be accessible to guests/partners 24/7 via phone, text, and/or email.
• Availability to work early mornings, nights, and weekends as needed.

Preferred

• Experience within Chick-fil-A leadership.
• Background in local marketing, catering sales, community engagement, or brand development.
• Experience managing partnerships and business accounts.
• Knowledge of the Chicago market and Illinois Medical District community.

Core Competencies

• Relationship Building
• Strategic Thinking
• Communication
• Business Development
• Leadership
• Initiative
• Accountability
• Hospitality
• Problem Solving
• Community Engagement
• Organizational Skills & Project Management Abilities

REQUIREMENTS

• Proven experience in sales, business development, marketing, account management, or relationship management.
• Strong communication and presentation skills.
• Ability to build relationships with diverse stakeholders and community leaders.
• Self-starter with strong organizational and project management abilities.
• Results-oriented mindset with the ability to execute strategic initiatives.
• Passion for hospitality and serving others.
• Bachelor's degree or higher.
• This job requires accessibility to you 24/7, either by phone, text, or email, to answer guest and partnership correspondence.
• Personal car with valid driver's license. Ability to pass a driver's background check.
• 40 hours+ per week.
• Able to lift a minimum of 30 lbs.
• Extensive training in the restaurant operation (once hired).
• Availability to work early mornings, nights, and weekends as needed.

About Chick-fil-A

Chick-fil-A is one of the largest and most respected quick-service restaurant brands in the United States, known for its commitment to exceptional hospitality, operational excellence, and creating positive influence in the communities it serves. More than serving great food, Chick-fil-A exists to have a positive impact on every person who comes into contact with the brand-including Guests, Team Members, and community partners.

About Chick-fil-A Illinois Medical District

Located in the heart of Chicago's Illinois Medical District, Chick-fil-A IMD serves thousands of healthcare professionals, students, patients, visitors, residents, and commuters each week. Our restaurant is uniquely positioned within one of the nation's largest urban medical districts, creating opportunities to build meaningful relationships with hospitals, universities, businesses, and community organizations.

At Chick-fil-A IMD, our vision is to inspire people to care for one another through consistency, accountability, respect and empathy. We are committed to developing leaders, serving our community, and driving growth through genuine relationships and operational excellence.