COBRA and Direct Billing Specialist

Role Description

COBRA and Direct Billing Specialist – Employee Benefits

At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive benefits strategies. We’re seeking a COBRA and Direct Billing Specialist who will contribute to delivering proactive service, strategic guidance, and an exceptional client experience.

Responsibilities

• Client Partnership & Service Excellence
  • Respond to participant and client inquiries related to COBRA, retiree, and direct billing coverage.
  • Provide clear, professional guidance on eligibility, enrollment, and billing questions.
  • Deliver empathetic and timely customer service to support positive participant experiences.
• Operational & Compliance Excellence
  • Process COBRA, retiree, and direct billing transactions including enrollments, terminations, premium payments, and adjustments.
  • Maintain accurate participant records within COBRA and billing platforms.
  • Support compliance with federal and state COBRA and billing regulations by following established processes.
  • Ensure data accuracy and consistency across systems and reports.
• Growth & Retention
  • Assist in identifying opportunities to improve operational efficiency and service workflows.
  • Support the COBRA & Billing team with administrative and operational tasks as needed.
  • Participate in training and professional development to expand technical knowledge and service capabilities.

Qualifications

• Required
  • 1+ years of experience in COBRA benefits administration, billing, customer service, or a related field.
  • Strong attention to detail and ability to accurately process transactions.
  • Excellent customer service skills with the ability to explain complex information clearly.
  • Basic proficiency in Microsoft Excel and other data management tools.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
• Preferred
  • Experience with COBRA, retiree, or direct billing processes.
  • Familiarity with WEX or similar COBRA administration platforms.
• Core Competencies
  • Client service and professional communication.
  • Data accuracy and compliance focus.
  • Process execution and problem-solving.
  • Collaboration and teamwork.
  • Learning mindset and adaptability.

Requirements

• Hourly range: $24 – $26 per hour.

Benefits

• Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

• Role-specific learning paths.
• Leadership development programs.
• Technical and compliance training.
• Industry certifications and continuing education support.
• Peer learning and knowledge-sharing communities.