Customer Retention Specialist (Fully Remote)

Elevate Reach is hiring a Customer Retention Specialist to support their client companies in keeping customers. This is a full-time, fully remote position on their own team. What You'll Do: Reach out to customers who have asked to cancel or stopped using a service. Listen for the real reason, offer the right solution, and explain options clearly. Document conversations, follow up, and share patterns with the client team. Who Fits: 1 or more years in customer service, retention, or sales. Calm, warm, and confident on the phone with good listening skills. Comfortable working toward weekly goals and has a quiet home workspace. What's Offered: Training on retention conversations and the client's products. Skills that carry directly into sales and room to grow as the client base expands. Health, dental, and vision insurance, 401(k) retirement plan, and a flexible schedule. Elevate Reach Elevate Reach helps businesses keep their customers by managing retention conversations and reducing cancellations. They are a growing team offering fully remote positions with a focus on training and developing practical customer service and sales skills. #J-18808-Ljbffr Elevate Reach