Head of Payments (Remote- Vertical ERP)

Head of Payments (Remote - Vertical ERP)Company OverviewWe are lcoated in the greater Salt Lake City, Utah area and we are a rapidly growing Vertical ERP software company. We are continuing to scale and have expanded significantly over the past few years. We have a very collaborative culture and continue to emphasize servant leadership. Position OverviewWe are seeking an experienced Head of Payments to lead and scale the payments function for a Vertical ERP SaaS company. This strategic role owns payments strategy, merchant relationships, risk and compliance (including PCI), payment economics, and go-to-market enablement to drive merchant performance and margin optimization. The ideal candidate combines hands-on payments expertise with leadership experience at the Director/VP level and a deep understanding of SaaS and merchant ecosystems.Key ResponsibilitiesDefine and execute a comprehensive payments strategy aligned to the companys Vertical ERP product roadmap and business objectives.Own the end-to-end payments function: acquiring, processing, reconciliation, settlement, chargebacks, dispute management, and PCI compliance.Build, lead and mentor a high-performing payments team; recruit specialists across operations, risk, integrations and commercial payments engineering.Partner cross-functionally with product, engineering, finance, sales and customer success to embed payments into GTM motions and product experiences.Manage merchant relationships, integrations and onboarding processes to optimize merchant performance and reduce friction for partners and customers.Drive payment economics: pricing, interchange, fees, margin drivers and cost-to-serve models to improve overall profitability.Establish and operationalize risk, fraud and compliance programs that scale with growth and meet regulatory and PCI requirements.Negotiate and manage vendor and bank relationships (PSPs, acquirers, gateways, processors) to secure favorable terms and SLAs.Create metrics, dashboards and reporting to measure payment KPIs (authorization rates, approval rates, dispute rates, cost per transaction, LTV/CAC impact) and present insights to executive leadership.Lead change management for payments-related GTM initiatives and support sales and partner enablement on payments propositions and commercial impacts.QualificationsProven experience in SaaS and merchant payments, with hands-on responsibility for payment products and merchant performance.Prior Director of Payments or equivalent senior payments leadership experience; experience as Head of Payments or VP of Payments is a strong plus.Deep domain knowledge of payments processing, payment economics, interchange, settlement and margin drivers.Experience with Vertical ERP platforms, or enterprise SaaS targeting industry verticals, is highly desirable.Strong background in PCI compliance, risk management, fraud prevention and regulatory requirements.Demonstrated success negotiating with PSPs, acquirers, gateways and payment vendors to secure commercial terms and operational SLAs.Track record of partnering with GTM, product and engineering teams to embed payments into product and commercial motions.Excellent analytical skills and experience building dashboards and KPIs to drive merchant performance and business outcomes.Proven ability to build and scale teams and to influence executive stakeholders across finance, product and sales.Bachelors degree in Business, Finance, Computer Science or related field; advanced degree preferred.BenefitsMedicalDentalVision401k w/ matchPTOBonus PotentialEquity PotentialRemote work