Tenant Resource Counselor (CV75-2) - Supportive Housing Services Division

Tenant Resource Counselor (CV75-2) - Supportive Housing Services Division

Tenant Resource Counselor

Empower independence. Guide stability. Connect resources.

Volunteers of America Delaware Valley is seeking a compassionate and organized Tenant Resource Counselor to support residents in maintaining housing and achieving self-sufficiency. As part of our Supportive Housing Services team, you will provide direct case management, connect clients to community resources, and help ensure a safe and supportive housing environment in coordination with building management.

If you're passionate about empowering individuals to thrive in independent living, this is a meaningful role where your impact is immediate and lasting.

What You’ll Do:

• Conduct initial interviews and assessments for new housing applicants and residents

• Assist residents in developing individualized service plans based on identified needs

• Monitor and document client progress and adjust plans in collaboration with the treatment team

• Provide support counseling, resource navigation, and life skills coaching

• Coordinate group programming and tenant association/committee meetings

• Conduct apartment inspections as needed and maintain strong communication with building management

• Maintain accurate and confidential documentation per agency and funder standards

• Collaborate with Housing Specialists during client transitions and lease renewals

• Participate in internal and external case conferences and trainings

What You Need:

• Bachelor’s degree in Human Services or related field, or at least 2 years of practical human services experience

• Effective verbal and written communication skills

• Ability to work independently and as part of a multidisciplinary team

• Strong interpersonal skills and client-centered approach

• Basic computer skills preferred

• Valid driver’s license and ability to meet agency driving standards

• Bilingual fluency is a plus

Why This Role Matters:

• Stable housing is foundational to long-term well-being. As a Tenant Resource Counselor, you’ll be a key support for individuals navigating the challenges of independent living—helping them build resilience, access critical services, and succeed in maintaining housing.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA