Medical Receptionist/Office Support

Job Description

Job Description

About the Role:

Colon & Rectal Surgeons of Greater Hartford (CRSGH) is looking for a friendly, organized, and dependable team member to join our practice.

This is a flexible position with a primary focus on answering phones, scheduling patients, and managing reception-related tasks , along with front-desk responsibilities as needed. There may also be occasional opportunities to provide medical assistant coverage when needed for staff vacations, sick days, or other unexpected absences.

The majority of this position will be telephone and scheduling-based, so we are looking for someone who is comfortable communicating with patients, managing multiple requests, and shifting between responsibilities throughout the day. There may also be occasional opportunities or a need to provide coverage at our South Windsor office , so flexibility to work at either of our locations is a plus.

This is a great opportunity for someone who enjoys variety, works well as part of a team, and is willing to step in where needed to help keep the practice running smoothly.

The ideal candidate is someone who is flexible, organized, reliable, and friendly.

Schedule: Full-time, Monday–Friday, 8:30 AM–5:00 PM
Primary Location: Bloomfield, CT
Occasional Coverage: South Windsor, CT 

Responsibilities:

• Greet and check in patients in a professional and compassionate manner
• Schedule, confirm, and manage patient appointments
• Answer and appropriately route incoming phone calls
• manage scan/fax folders, route messages to providers and staff as needed
• Verify patient insurance eligibility and collect co-pays at time of service
• Maintain and update accurate patient records in EPIC
• Coordinate referrals, authorizations, and communication with other healthcare providers
• Ensure the front desk and waiting area remain organized and welcoming
• Provide occasional medical assistant coverage during staff vacations, sick days, or other unexpected absences
• Provide occasional coverage at our South Windsor office when needed

Requirements:

• Prior experience as a medical receptionist, or in a healthcare front office setting required
• Medical Assistant training is required to provide coverage for medical assistant staff when needed
• Familiarity with EPIC 
• Knowledge of medical insurance, co-pays, and prior authorization processes
• Strong communication and interpersonal skills with a patient-centered approach
• Ability to multitask and stay organized in a fast-paced clinical environment
• Comfortable working in a busy telephone and scheduling environment 
• Flexible and willing to assist with different responsibilities based on the needs of the practice 
• High school diploma or equivalent required
• Professional, reliable, and a strong team player
• Must be able to demonstrate good judgment and reasoning for solving problems and have excellent customer service skills.    

About Us:
CRSGH is a long-standing private practice consisting of 6 surgeons, and 3 APPs, with office locations in Bloomfield and South Windsor, CT. Learn more at  

Benefits include PTO, multiple paid holidays, medical insurance, dental insurance, short term disability, life insurance, profit sharing, & 401K options.