Program Support Officer

Role Description

The Program Support Officer will provide operational and governance support for BMO BrokerEdge within the Home Financing Strategic Programs & Partnership team. The incumbent will play a critical role with onboarding and managing brokers, supporting compensation processes, documentation and implementation of processes, as well as collaborating with internal and external partners.

The Program Support Officer will be responsible for the day-to-day delivery and support of BMO BrokerEdge’s operation and governance including, but not limited to:

• Document review and due diligence
• Data entry and database management
• Responding to internal and external stakeholders

Qualifications

• Typically between 4-6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
• Strong knowledge and understanding of home financing and real estate lending products, services, and related systems, processes and controls
• Strong knowledge with Microsoft SharePoint and Office, including Word, Excel, Access, and PowerPoint
• In-depth knowledge of the risk and regulatory requirements of the business
• Knowledge of the mortgage broker industry will be an asset

Requirements

• Provides advice and guidance to assigned business/group on implementation of solutions
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders
• Communicates with internal and external business partners to respond to standard and non-standard inquiries
• Monitors and tracks performance, and addresses any issues
• Conducts due diligence and investigations
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations
• Gathers and formats data into regular and ad-hoc reports, and dashboards
• Supports change management of varying scope and type
• Executes work to deliver timely, accurate, and efficient service
• Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager
• Provides input and analysis into the continuous improvement of business processes and procedures
• Provides accurate and timely processing of requests, transactions, activities, etc. within relevant service level agreements
• Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests
• Follows documented policies and procedures to execute day to day transactions, activities, processes
• Checks and reconciles information and documentation to ensure accuracy and completeness
• Identifies and resolves discrepancies in accordance with standard procedures
• Data enters, reviews and verifies information and documentation for processing and/or further handling
• Analyzes data and information to provide insights and recommendations
• Collaborates in development/implementation of new processes/systems
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations
• Supports the development of tools and delivery of training focused on delivering business results
• Thinks creatively and proposes new solutions
• Exercises judgment to identify, diagnose, and solve problems within given rules
• Works mostly independently
• Broader work or accountabilities may be assigned as needed

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives
• Discretionary bonuses
• Other perks and rewards

Salary

$56,000.00 - $103,500.00

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.