Patient Registration Rep

Job Description

Job Description

Job Title: Patient Registration Rep
Location: Grand Blanc, MI
Duration: 6+ months (Possible extension)
Shift: 12-hour shift, 3-days a week; every other weekend ***Shift times available:*** 6:00pm - 6:30am

• Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
• Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
• Advocates on the caller/customer behalf to ensure their needs are met.
• Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

• High School Diploma.

• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/nonclinical staff.
• Must be willing to be on your feet for long periods and able to instruct others.
• Ability to perform a variety of tasks in a fast paced environment with frequent interruptions.

• EPIC training/experience.
• Insurance payor systems experience.
• ICD10 medical terminology experience.