Customer Service Representative

Job Title: Customer Service Representative Pay: $20.00 / hr. - $25.00 / hr. - Depending on Experience Hospice accepts and directs requests for health care services. This position facilitates patient or client requests for hospice services within and outside the agency. Location: Must live in our coverage area - prefer Knoxville or surrounding communities Schedule: 9am to 6pm, hybrid position (in office and remote) Responsibilities Prepares specific reports and communicates on a regular basis with immediate supervisor and appropriate personnel. Cheerfully and promptly handles inquiries or referrals for services. Promptly identifies the caller’s needs and takes proper action to see that those needs are handled. Handles sensitive issues in a professional manner, is able to diffuse potential problems that may arise between patients, clients or employees. Assists in maintaining efficient, accurate records regarding any and all pertinent information for insurance verification. Participates in the performance improvement (PI) quality assurance program. Assists with preparing and maintaining billing files. Provides support for the Hospice Office Managers to ensure accurate and timely information required by the corporate office for billing, scheduling, and payroll. Qualifications A high school graduate or the equivalent preferred. Must be experienced with PCs and be familiar with common office software such as Word and spreadsheets, etc. Must be well organized and detail oriented. Must be able to communicate clearly and comprehend written and verbal communications. Must be able to function efficiently in a stressful work environment. Caris Healthcare’s mission is to provide hospice care with grace. Serving patients throughout the Southeast region, we support our team members, patients and their families with compassion, accountability, respect, integrity and service. At Caris, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families. All Caris team members commit to The Better Way, a list of promises we make to each other and our customers. The Better Way commitment is reflected in the benefits we provide. Benefits Competitive Salary Bonus Eligibility Eligible for benefits within 60 days Health Benefits (Medical, Dental, Vision); health spending account Paid Time Off/Holidays 401(k) plan with company match Paid Training Mileage Reimbursement Tuition Reimbursement Flexible Scheduling Career Advancement Opportunities If you see yourself a good fit and want to join our team apply today! Caris HealthCare is an affiliate of NHC. EOE #J-18808-Ljbffr