IT Program Director

The IT Program Director oversees large-scale IT initiatives, providing program-level leadership for multiple Project Managers while ensuring successful delivery of complex technology programs.

This role manages major healthcare/insurance domain projects, drives executive-level reporting, leads cross-functional coordination, and ensures rigorous testing, governance, and risk management practices.

The position also requires strong engagement with stakeholders across various internal systems and technology groups.

Key Responsibilities

• Provide program-level oversight and direction for 1–2 IT Project Managers.
• Manage large-scale IT programs and multiple concurrent initiatives.
• Ensure delivery of scope within planned timelines, costs, and success criteria.
• Build, manage, and mentor high-performing teams with strong engagement.
• Executive Reporting & Stakeholder Management
• Deliver executive-level updates and status reports.
• Identify and maintain positive relationships with stakeholders.
• Maintain regular communication with partners, suppliers, and internal teams.
• Define and implement comprehensive communication and governance models.
• Ensure stakeholder concerns and expectations are understood and addressed.
• Testing & Quality Assurance Oversight
• Oversee SIT, UAT, and end-to-end testing processes.
• Manage the lead test group and support testing strategy and scenario definition.
• Participate in defect triage, understand business impact of defects, and support root-cause analysis.
• Ensure adherence to QA processes, continuous improvement plans, and organizational quality benchmarks.
• Conduct requirements analysis, scope control, and prioritization.
• Drive creation of project standards such as design documents and traceability matrices.
• Consolidate and validate technical estimates, resource plans, and boundary assumptions.
• Conduct impact analysis for changes affecting scope, estimates, or resource loading.
• Project Planning & Scheduling
• Identify and plan end-to-end project activities to meet acceptance criteria.
• Plan and manage multiple small to medium‑size projects or modules.
• Identify risks, dependencies, and schedule delays; implement mitigation strategies.
• Fast‑track schedules where feasible and track progress regularly.
• Identify and track risks, issues, and dependencies affecting project KPIs.
• Follow escalation paths and ensure effective documentation and communication.
• Configuration & Process Management
• Ensure configuration management processes are followed.
• Demonstrate work during configuration audits and support corrective actions.
• Define the right tooling strategy and guide teams to develop high‑quality work products.
• Governance & Compliance
• Establish continuous quality improvement plans and tailor quality guidelines for project needs.
• Identify root causes of challenges and implement corrective/preventive actions.
• Domain, Technology & Solution Expertise
• Support research to stay updated on healthcare/insurance environment and competitive landscape.
• Map business requirements to technology needs and guide solution design
• Present solutions and roadmaps to customers and support development of POCs.
• Analyze project profitability and prepare resource‑based cost sheets.
• Support deal pricing and estimation for complex projects.
• Contribute to account management activities and KPIs.
• Knowledge Management & Organizational Contribution
• Establish project‑level KM plans and enable knowledge sharing.
• Contribute learnings to the organizational KM repository.
• Participate in forums, adopt reusable methodologies, and promote productivity improvements.
• Assess team skills and create development and enhancement plans.
• Foster innovation and support team members’ career aspirations.
• Provide feedback, coaching, and conflict resolution.

Required Qualifications

• Proven ability to manage large, complex IT programs in healthcare or insurance domains.
• Strong communication skills for executive reporting and stakeholder engagement.
• Deep understanding of testing methodologies, QA processes, and end‑to‑end test cycles.
• Ability to navigate cross‑functional teams and complex organizational structures.
• Experience with systems including:
• Clinical Data Platform (CDP)
• Condition Identification & Stratification tools
• Digital Enablement (interaction tracking)
• Correspondence Center (letters system)
• Ability to manage scope, schedule, budget, risks, and quality for multi‑million‑dollar IT programs.
• Experience with estimation, resource planning, governance models, and software delivery methodologies.
• Strong knowledge of project management methodologies (Agile, SDLC, quantitative metrics).

Preferred Qualifications

• Familiarity with Client's Care Management initiatives, including the Healthy Innovations Platform (HIP).
• Experience with Healthy Returns System (HRS).
• Experience managing SIT, UAT, and end‑to‑end test governance at enterprise scale.
• Background in profitability management, pricing models, and complex proposal reviews.
• Ability to assess industry parameters and support market sensing initiatives.